Personal Banker

As our Personal Banker
, you will serve as the primary point of contact for customers, delivering exceptional service and tailored financial solutions. The role focuses on processing transactions, opening accounts, and supporting branch goals while maintaining compliance and operational accuracy.

Hours:

Monday - Friday, 8am - 5pm.

Full‑time | 40 hours per week.

Our Benefits:
Health, Vision, Dental, 401K, ESOP, 100% Tuition Assistance, 4 weeks paid time off, and more.

• Process cash and non‑cash banking transactions efficiently and accurately while delivering premier customer service.
• Cross‑sell products and services to meet customer financial needs and identify referral opportunities.
• Balance cash drawers daily and reconcile Vault and ATM regularly with precision.
• Actively contribute to achieving both personal and branch goals.
• Adhere to all retail and bank policies, audit and compliance guidelines, and complete required training on time.
• Perform other duties and responsibilities as assigned.
• Record transactions by logging night/day drops, security checklist, cashier’s checks and other special services, and prepare currency transaction reports.
• Reconcile cash drawers by verifying transactions, counting and packaging currency and coins, reconciling loan coupons, and turning in excess or mutilated currency.
• Comply with bank operations and security procedures by participating in all dual‑control functions.
• Demonstrate a strong work ethic, including neatness and punctuality.
• Maintain customer confidence and protect bank operations by safeguarding confidential information.
• Provide impeccable customer service and communicate professionally with all clients and colleagues; greet each customer with a friendly smile and positive attitude.
• Maintain thorough knowledge of all banking products, services, systems, and procedures.

• Process cash and non‑cash banking transactions efficiently and accurately while delivering premier customer service.
• Cross‑sell products and services to meet customer financial needs and identify referral opportunities.
• Balance cash drawers daily and reconcile Vault and ATM regularly with precision.
• Actively contribute to achieving both personal and branch goals.
• Adhere to all retail and bank policies, audit and compliance guidelines, and complete required training on time.
• Perform other duties and responsibilities as assigned.
• Record transactions by logging night/day drops, security checklist, cashier’s checks and other special services, and prepare currency transaction reports.
• Reconcile cash drawers by verifying transactions, counting and packaging currency and coins, reconciling loan coupons, and turning in excess or mutilated currency.
• Comply with bank operations and security procedures by participating in all dual‑control functions.
• Demonstrate a strong work ethic, including neatness and punctuality.
• Maintain customer confidence and protect bank operations by safeguarding confidential information.
• Provide impeccable customer service and communicate professionally with all clients and colleagues; greet each customer with a friendly smile and positive attitude.
• Maintain thorough knowledge of all banking products, services, systems, and procedures.

Merchants Bancorp, a diversified bank holding company headquartered in Carmel, Indiana, operates multiple segments, including Multi‑family Mortgage Banking and traditional community banking. With $18.8 billion in assets and $11.9 billion in deposits as of December 31, 2024, Merchants Bancorp has been recognized as a top workplace by USA Today and has received the 2025 USA Today Top Workplaces award.