Escrow Coordinator
Listed on 2026-01-12
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Finance & Banking
Escrow Coordinator
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We are seeking a meticulous and analytical individual to join our team as an Escrow Coordinator. The ideal candidate will have a keen eye for detail, exceptional analytical skills, and a thorough understanding of escrow loan servicing processes, particularly in handling high‑risk accounts. As the main human quality control, you will play a critical role in ensuring accurate payments and mitigating risks associated with loan servicing.
The qualifications and responsibilities align with supporting the Escrow Leadership team and contributing to process improvement within the Escrow Operations department.
- Quality Evaluation:
Serve as the primary point of contact for human quality control, ensuring all loan payments are processed accurately and in compliance with company policies and regulatory requirements. - Payment Accuracy Analysis:
Analyze payment data and account transactions to identify discrepancies, errors, or irregularities. Investigate root causes and implement corrective actions to prevent recurrence. - Decision Making:
Make informed decisions regarding payment processing, including adjustments, corrections, and exceptions handling. Exercise judgment to resolve complex issues and escalate matters as necessary. - Documentation and Reporting:
Maintain comprehensive documentation of quality control activities, payment discrepancies, and resolution outcomes.
- Investigate:
Conduct a thorough investigation into the root cause of the escalation. Review relevant documents, data, and procedures to understand what went wrong and why. - Resolution Plan:
Develop a detailed plan to address the escalation. This may involve implementing temporary fixes to mitigate immediate risks and developing long‑term solutions to prevent recurrence. If necessary, elevate the issue within the organization or to external stakeholders such as regulatory agencies or legal authorities if standard resolution procedures prove insufficient. - Proactively address inquiries, rectify errors, and reconcile discrepancies to uphold accuracy and quality standards, fostering trust and satisfaction among stakeholders.
- Maintain a high level of accessibility and responsiveness across communication channels, including email, phone, and messaging platforms.
- Demonstrate flexibility and adaptability by undertaking additional responsibilities and tasks as assigned, contributing to overall success and cohesion.
- Act as a mentor and resource for colleagues within the Escrow Operations Department, providing guidance, training, and support.
- Strive to consistently meet or exceed productivity goals, demonstrating commitment to excellence.
- Identify discrepancies and opportunities for improvement in client loan data processing and insurance data processing.
- May take the lead on special projects assigned by supervisors.
- Innovate and implement actionable strategies to streamline processes and optimize outcomes.
- Proactively assist team members with their workload.
- Perform other assigned duties.
- High School Diploma or GED required.
- Bachelor’s degree, Associate’s degree, or Vocational/Technical School training/degree preferred.
- 2‑3 years of directly related experience required.
- Analytical
Skills:
Strong analytical abilities for thorough review and analysis of loan files and data. - Communication
Skills:
Excellent verbal and written communication skills. - Attention to Detail:
Keen attention to detail and commitment to accuracy. - Independence and Initiative:
Ability to work independently with minimal supervision. - Computer Proficiency:
Proficiency in using computer systems and web inquiries. - Regulatory Knowledge:
Solid understanding of escrow servicing regulations and compliance requirements. - Mentorship
Skills:
Ability to mentor and support team members.
We offer our employees a robust compensation package! Our comprehensive benefits include medical, dental and vision insurance coverage; 100% company‑paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.
Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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