Title Specialist

Title Specialist – OPENLANE (AFC)

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At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. AFC’s core business complements the other business units within the OPENLANE group of companies.

Learn more about AFC here:

• Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
• Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.
• Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
• Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

This role will be onsite at our Carmel, Indiana office. Working hours are 9am - 6pm EST.

We are seeking a Title Specialist that will act as a support partner by being the primary contact for issues regarding vehicle titles, managing all post-sale activity, verifying accuracy and ensuring compliance in any and all questionable or problematic title documents. This individual must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.

The Title Coordinator is responsible for providing weekly reports to consignors, assisting with title processing, ensuring that titles are processed within our service level agreements.

• Assists Title Clerks with title processing.
• Focus on achieving prompt resolution of title problems with our client and/or buyers.
• Prepares weekly reports for our clients showing title status.
• Request duplicate titles when needed according to OPENLANE policy.
• Achieve return of title on voided sales in a timely fashion to reduce loss to seller and/or OPENLANE.
• Overcome difficult objections and turn them into positive solutions for all parties.
• Assist with keeping SOP documentation/training manuals up to date.
• Scan titles into electronic format.
• Create shipping labels, packages, seals, and send titles to buyers daily via Federal Express.
• Ensure titles are delivered to the correct purchasing dealer and/or buyer.
• Responsible for running title reports and assisting with title inquiry emails.

• 2+ years of experience in title work required.
• Superb customer service skills, attention to detail, time management and ability to problem solve.
• Must type 55 WPM and have strong 10-key typing skills.
• Conflict resolution and customer service skills required.
• Basic knowledge of Google suite applications.

• High School Diploma or GED required with some college preferred.
• Notary public license within 6 months of hire preferred.
• General automotive knowledge is preferred.

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now – We can't wait to hear from you!

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Entry level

Full-time

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