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Outbound Call Center Representative
Job in
Carmel, Hamilton County, Indiana, 46032, USA
Listed on 2026-03-05
Listing for:
Syra Health
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
Duties/Responsibilities:
- Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
- Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
- Primary duties may include, but are not limited to:
Gathers and records appropriate member information in accordance with policies and procedures via telephone. - Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
- Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
- Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
- Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
- Contacts physician offices to obtain demographic information or related data as needed.
- Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
- Computer/keyboarding proficiency strongly preferred.
- Knowledge of company products, services and benefits preferred.
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