Lender Task Administrator

The Lender Task Administrator position will partner with client and internal teams to ensure long‑term professional relationships by providing day‑to‑day management of the CPI/LPI and review of the lender cycle. Working closely with internal business units, the Lender Task Administrator will be responsible for ensuring lenders receive billings and reports correctly and borrowers receive notices accordingly.

• Process and audit notices, certificates, premium, images, client requests, and other aspects of day‑to‑day management of CPI and LPI.
• Manage premium collection and refunding for timeliness and accuracy.
• Act as subject‑matter expert for internal employees on day‑to‑day operational questions pertaining to CPI/LPI, forecasting client requirements to deliver exceptional service and solutions.
• Identify, elevate, and manage tasks related to program impacts to the client, sales, and loan servicing teams.
• Answer questions, correct errors, and resolve discrepancies; follow up on problems or issues relative to insurance coverage and report to management.
• Track accounts to ensure timely processing; provide communication in response to issues presented and assist with internal requests to research issues, determine root cause, and recommend procedures to eliminate/reduce repetition.
• Maintain high standards of quality.
• Process queues, reports, and products.
• Maintain timely workloads (SLA’s).
• Other responsibilities and duties as assigned.

• Ensure resolution of significant issues through coordination and collaboration with internal teams.
• Research issues quickly and thoroughly to develop clear messaging based on data and facts; present information effectively to client and internal teams.
• Demonstrate mature critical thinking and analysis capabilities; evaluate information, identify key issues and solutions based on sound, practical judgement, experience, and common sense.
• Track and report any issues to management, and diligently follow through until resolution is achieved.

• Analyze loan‑level indicators for overall awareness and issue prevention; provide strategic guidance to optimize product performance and improve overall client experience.
• Review and analyze reporting for client portfolio; work directly with management to implement process changes.
• Accurately verify, key, and/or memo insurance information for all product/coverage types (Vehicle, Flood, Windstorm, Hazard, etc.) and update loan history based on research and documentation received. Compose written information for loan histories.
• Meet or exceed set goals and assigned workload expectations for productivity and quality.
• Other responsibilities and duties as assigned.

• Strong communication skills—both verbal and written—to develop and foster positive relationships with multiple internal teams and co‑workers.
• Less than 12 months of related experience required.
• High school diploma or GED required.
• Associate's degree or vocational or technical school degree preferred.
• Be resourceful, assertive, detail‑oriented, and highly self‑motivated to resolve critical client servicing needs.
• Ability to work independently and take ownership of client issues, performing successfully under minimal supervision.
• Strong organizational skills; must be able to prioritize workload based on importance; adaptable to change and able to work individually and as part of a team.
• Be proactive and find problems before they occur; have the drive to find the root cause.
• Adapt to changes in workload, departmental changes, and internal processes.

We offer our employees a robust compensation package. Our comprehensive benefits include medical, dental and vision insurance coverage; 100% company‑paid life and disability coverage; 401(k) options with company match; three weeks PTO by the end of the first year and much more. Allied proudly promotes from within and provides career growth opportunities for employees at all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.