Training and Branch Services Specialist

Overview

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. AFC’s core business complements OPENLANE group of companies.

For more information, visit  and

AFC is proud to be a subsidiary of OPENLANE.

AFC’s Core Values:

• Elevating Relationships. We connect deeply with our customers – celebrating their wins and supporting their struggles as if they were our own.
• Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
• Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
• Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

• A Training and Branch Services Specialist with strong customer service skills as well as drive to provide answers and solutions on a daily basis. This role requires heavy support in preparation, organization, implementation, tracking, facilitation, and responses for all areas of Training and Branch Services inquiries and events, including training and conference support as well as Branch Services responsibilities for physical and digital locations.
• Monitor and report on all training results within the LMS environment. This role supports employees across the US and Canada in a fast-paced environment.
• Maintain a thorough understanding of AFC training and branch services processes for corporate and field support; use this knowledge to provide a high-quality employee experience across AFC Training and Branch Services.
• Training Services Coordination – monitor all requests for resolution in the Training Inbox, manage subscriptions and renewals, handle administrative tasks in the learning management system (create ILTs, attendance, reporting, assignments), and forms administration/updates in Formstack.
• Onboard new AFC employees – weekly calls with hiring managers, new hire reporting and communication.
• AFC University and Manager Onboarding administration – coordinate scheduling, create agendas, manage attendee lists, communicate with attendees and presenters, moderate sessions, track attendance, and coordinate surveys/results.
• Report on monthly ROAD training, OPENLANE and AFC training, print and mail ROAD completion certificates, order and ship ROAD shirts, and track OPENLANE Fastlane progress for AFC attendees.
• Coordinate AFC OLM, AFC Focus Session, AFC Acclimation Day, and Insights Discovery sessions.
• Provide conference support – coordinate hotel, menus, budget, rooming lists, events, and transportation.
• Branch Services Coordination – vendor liaison for signage on new locations or renovations; attend branch transition meetings; maintain tracking; coordinate with procurement to update/change addresses; manage COSMOS address changes; manage branch phone forwards; update AFC Directory and Google Groups; monitor requests in the Branch Services Inbox.
• Employee Retention and Satisfaction – print and mail anniversary certificates, create mailing labels, Chatter posts, coordinate milestone recognitions and quarterly initiatives, and coordinate special events.

• Two (2) years’ experience in training with a minimum of one (1) year experience in sales/basic operations training preferred.
• Proficiency in Google applications, particularly Sheets.
• Strong organization, verbal, and written communications skills.
• Ability to work in a fast-paced and challenging work environment.
• Outstanding time management, organizational, and analytical skills.
• Proficiency with telephone, keyboard, and other standard office equipment.

• Degree in related field(s).
• Three (3) years of experience in the automotive or financial services industry.

• Competitive pay
• Medical, dental, and vision benefits with…