Business Office Manager - Senior Living

The Stratford, IN Ham Cty
The Stratford | TS - The Stratford
2460 Glebe St
Carmel, IN 46032, USA

Kickstart the New Year with a new career at The Stratford
, proud to be recognized as a Great Place to Work®! We’re a hospitality-focused luxury senior living company that values our people as our greatest asset, guided by our principle of “People First, Always.”

At The Stratford
, compassion, respect, and dedication drive us to create meaningful interactions. Our culture promotes growth, teamwork, and a genuine commitment to enriching the lives of both our residents and team members.

Be a part of something extraordinary! We are currently seeking a Business Office Manager.

The ideal candidate will have experience in a wide variety of business office responsibilities including petty cash reconciliation, aging/collections, invoicing, payroll, accounts payable. Must have experience providing a high level of customer service and senior living experience is a plus. This position also assists HR with recruitment, orientation, on‑boarding and retention.

Apply today and help us put people at the heart of everything we do!

POSITION SUMMARY
:
This position is the principal point of contact regarding all business matters. This position is also the principal point of contact with the management company regarding all the administrative business aspects of the community which includes accounting, budgeting, financial reporting, and accounting support.

ESSENTIAL FUNCTIONS
:

• Creates and maintains all resident files with required information while maintaining confidentiality.
• Serves as liaison with third party vendors; establishes and maintains all vendor files.
• Processes and/or oversees Accounts Receivable by invoicing customers, posting payment of invoices, and tracking non‑routine and miscellaneous services for which Team Members, residents or vendors should be billed or credited.
• Accounts for all petty cash transactions and reimbursements.
• Assists in keeping all departments in line with budget.
• Maintains data related to Entrance Fee tracking, resident refunds, amortization and financial assistance.
• Maintains office and business supplies inventory and preventative maintenance on office machinery.
• Assists Executive Director with annual budgeting process as necessary.
• Facilitates, participates in, and/or attends all required in‑service training and education programs as scheduled.
• Medicare Ancillary Charges (x‑ray, lab, and pharmacy) – oversees Healthcare Medical Supply Charges to ensure accuracy.
• Processes Admissions/Discharges within my Unity (IL only); keeps up with Resident Status Change Forms throughout the community to ensure accuracy.
• Maintain emergency contact information for POAs.
• Processes Flex Cash Outs and credits member accounts appropriately.
• Submitting Long Term Care Insurance documentation appropriately each month.
• Responsible for license renewals for the entire campus (Business Licenses, CCRC, NCF, and CRC).
• Support recruiting of candidates to ensure proper coverage in all departments.
• Supports forward motion of candidates as they progress through the ATS system.
• Supports calling and pre‑screening applicants to source for qualifications of candidates for open positions.
• Assists with setting up pre‑employment screens, including background check(s), drug testing, PPD and health screenings. I‑9 documentation.
• Assists with new employment offer letter.
• Assists with creation and maintenance of all team member files with required information while maintaining confidentiality.
• Assists with scheduling, facilitating, and participating in new employee orientations.
• This position does participate in the Manager on Duty program that will require you to work at the community for a pre‑determined period of time over the weekend. This rotates through the Executive Team so this would only be once every 8 to 12 weeks.
• Serves on special projects and assignments outside of his/her own community to support other communities or the broader portfolio.
• Other duties as assigned.

COMPETENCIES
:
To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills – Individual must demonstrate current and ongoing…