Services Assistant

About the job Employee Services Assistant Overview

Main Purpose of Job:
To provide effective and timely recruitment and selection support ensuring high standards of customer service as part of the Employee Services Team.

• Prepare recruitment data for processing in accordance with appropriate procedures, regulations and standards and ensure safeguarding processes are followed and flag up areas of concern
• Update and maintain a suite of recruitment related standard letters and guidance ensuring managers and People Management colleagues have access to the most up to date versions
• Support the recruitment process from job advertisement to appointment as required
• Monitor progress of recruitment and liaise with managers regarding interviews, pre-employment checks and offers of employment and respond to queries from job applicants, recruiting managers and colleagues and escalate as necessary
• Provide support on the application and submission of disclosure/registration documentation for the Disclosure and Barring Service (DBS) checks
• Maintain and update relevant entries on both manual and electronic HR/Payroll records ensuring the quality and integrity of employee data adheres to Data Protection and Carmarthenshire County Council standards
• To be able to retrieve data to support an accurate and timely response to enquiries and correspondence, with the ability to refer and brief Employee Services Officers and the People Management team on more complex issues.
• Assist with the review of processes and development of Standard Operating Procedures
• To undertake a range of support activities as required by the role, developing and maintaining excellent working relationships with managers and staff through effective communication, timely advice, solutions and information
• Any other duties within the People/Employee Services service commensurate with the level of the post

• Essential Criteria: NVQ in Business Administration level 2 or above, or equivalent in a relevant subject area or equivalent experience
• Job Related Skills and
  
  Competencies:
  
  Ability to prioritise conflicting demands;
  Ability to produce timely and accurate work within often tight deadlines;
  Ability to work using own initiative and with a minimum of supervision;
  Ability to analyse situations and information and provide written or verbal advice.
• Knowledge:
  Excellent ICT skills;
  Understanding and commitment to the principles of customer care and application in the workplace
• Experience:
  
  Successful experience of working in roles/projects where attention to detail is paramount;
  Experience of researching and interrogation of systems to produce relevant data
• Personal qualities:
  Ability to work in a busy environment and manage conflicting demands and prioritise;
  Flexible approach;
  Confident and diplomatic communication skills to deliver, sometimes unwelcome, information and advice;
  Ability to respond positively to challenge and suggestions for improvement;
  Ability to maintain confidentiality and exercise discretion when responding to queries

• Knowledge of good practice in recruitment administration
• Working knowledge and understanding of HR/Payroll systems together with national and local terms and conditions of employment across all occupation types
• Demonstrable knowledge and understanding of key HR/Payroll core functions
• Demonstrable knowledge of HR processes and procedures