Communication Hub Support Officer

Communication Hub Support Officer

Role at Lehrman Cameron Studio, LLC

Within Hywel Dda University Health Board, this dynamic patient and staff‑facing service provides a single point of contact for a variety of services across the Health Board.

• Seniority level: Entry level
• Employment type: Contract
• Job function: Public Relations
• Industries: Public Relations and Communications Services

• Serve as the single point of contact for a variety of services across the Health Board.
• Input and respond to queries via email, telephone, and Microsoft Forms.
• Book appointments and process referrals.
• Support members of the public and staff.
• Maintain accurate and timely records, ensuring solutions‑focused, quick‑thinking responses.
• Perform tasks with excellent interpersonal and keyboard skills, including attention to detail.
• Receive training on various software platforms and follow detailed processes.

• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office and other software platforms.
• Ability to respond positively to change and think quickly.
• Strong attention to detail and keyboard typing skills.
• Welsh language proficiency is desirable but not mandatory;
  English and Welsh speakers are equally welcome.

• 7‑day rota.
• Shifts between 8 am and 5 pm.

Communication Hub, Health Board headquarters site at St Davids Park, Carmarthen.

• Four main hospitals:
  Bronglais Hospital in Aberystwyth;
  Glangwili Hospital in Carmarthen;
  Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest.
• Five community hospitals:
  Amman Valley and Llandovery hospitals in Carmarthenshire;
  Tregaron Hospital in Ceredigion;
  Tenby and South Pembrokeshire hospitals in Pembrokeshire.
• Two integrated care centres:
  Aberaeron and Cardigan in Ceredigion, and several other community settings.
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers.
• Numerous mental health and learning disabilities services.

The Health Board is committed to supporting staff to embrace bilingualism. Welsh language proficiency is desirable. If you do not meet the Welsh Language requirements specified, the Health Board offers learning options and staff support to help you meet desired requirements during your employment.

Interviews will be held: 10/02/2026.