FCC Operator; Force Communication Centre

FCC Operator (Force Communication Centre)

Employer:

Location:

Pay:

£28,914 to £30,897 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

25/03/2026

Force Dyfed Powys Police Role Type Police Staff Business area / Department Force Communication Centre Location Headquarters Agile/Fixed/Fixed Operational Fixed Grade D Salary £28,914 - £30,897 (FTE) Allowances Shift, Weekend Working Shift Percentage 20% Weekend Working Shift Percentage
13.74 Part/Full Time Full Time Hours per Week 37 Type of Contract Permanent Level of Welsh language ability required? 1 Interview Date 27 April 2026 Closing Date 11/03/2026, 23:55 Job Advert Description We are looking for people with a strong customer focus to answer emergency calls and provide advice and support to the communities of Dyfed Powys.

If you have some questions and want to know about the role, or interested in meeting the team, where you could be working and get tips on the application process, we will be holding open evenings at our headquarters.

Wednesday 25th February at 6pm Wednesday 4th March at 6pm Saturday 7th March at 11am Please email FCCRecr to book a place on your preferred date.

As a Dyfed-Powys Police FCC Operator, you will:
Be the first point of contact for the public to access help, often in emergency situations.

You will sometimes need to make decisions which can mean the different between life and death.

Deal promptly, professionally and effectively with all customer contact including the collection and appraisal of information obtained from telephone calls and digital contact; the resolution of calls for service, whenever possible;
Timely and effective deployment of police resources to incidents meeting front line demand through the effective use of ‘Command and Control’ within the environment of the Force Control Room.

Provide a high standard of service delivery for both internal and external customers, in support of relevant service standards, Force guidance and policy.

Answer and action non-emergency (101) and emergency (999) calls and digital contact in a timely manner.

Respond to, and action contact through digital channels (including Social Media, Single Online Home, emails etc) in a timely manner.

Interpret and summarise information provided by customers and create an accurate record on STORM (System for Tasking and Operational Resource Management) where appropriate and update when necessary.

Provide advice and guidance to customers, signposting where relevant to other agencies for non-police matters To support you in this varied role, you will be provided with classroom-based training by our dedicated FCC trainer for the first 12 weeks.

You will then move onto a shift pattern working alongside an experienced mentor until you are competent to take calls on your own.

24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays
Access to on-site gyms and fitness classes
Discounts from various retailers via the Blue Light Scheme
Cycle to Work Scheme
Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.

Pension scheme
Staff Support Networks
Flexible working opportunities
Generous maternity/paternity and adoption leave entitlements
Sick pay provisions

Candidates interested in working part time hours can also apply and we welcome their applications.

Salaries and annual leave entitlement for part time employees will be pro rata.

Please note:

There is a 2-year tenure on this posting (you need to remain in this post for 2 years prior to applying for alternative posts in Force). The successful candidate will be subject to vetting, referencing and medical checks

For the role of FCC Operator, you do NOT need to complete the attainments as per listed on the role profile at application stage.

If you think you have the skills and passion for this role, please click the link below to view the role profile.

The FCC Operator selection process consists of 3 stages:
Online Assessment

• week commencing 23/03/2026 Work-Based Assessment at Police Headquarters in Carmarthen to be held week commencing week commencing…