Customer Experience Advisor | S1 | Retail Banking | Branch

Customer Experience Advisor | SMB – Carmarthen

Santander is a global technology‑driven bank and we are transforming our retail experience. You will be an essential part of that journey from our branch in Carmarthen.

• Act as the first point of contact for customers in‑branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer and handle customer calls within our contact centre.
• Build relationships, find solutions and adapt communication style to each customer.
• Develop knowledge of Santander products and services to better support customers.
• Identify new opportunities to improve the customer experience.

• Proven ability to deliver outstanding customer service from face‑to‑face or telephony backgrounds.
• Excellent communication skills, really listening to understand customer needs.
• A real desire to go above and beyond for customers.
• Strong team working skills with a flexible, can‑do approach.
• Openness to a broad range of activities beyond standard expectations.
• Adaptability, resilience and the ability to grow with changing business priorities.

• Starting salary £24,000 plus an annual cash allowance.
• 25 days holiday plus bank holidays (increases to 26 after 5 years). Option to purchase up to 5 days per year.
• Voluntary healthcare benefits at discounted rates.
• Employer pension contribution £8 % of salary (up to 12.5 % if you contribute).
• Life‑in‑service and income protection insurance, with optional life assurance and critical illness cover.
• Share plans with opportunities to invest in Santander stock.
• Access to a range of employee products and discounts.

Ready to be recognised? It starts with you.

We are an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Right to work in the UK – candidates must have the right to work in the UK by nationality, visa or work permit. If you do not have a right to work, or your visa application is unsuccessful,
Santander will not proceed with your application and will withdraw any conditional offer previously made.

If this sounds like a role you are interested in, please apply. If you need anything from the recruitment process or a copy of the application form in another format, contact us at