Customer Service - Senior Personal Banker

Customer Service - Senior Personal Banker

Apply for the Customer Service - Senior Personal Banker role at Nat West.

Swansea, Wales, United Kingdom

• You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, and assisting with more complex financial needs such as home buying and protection.
• Expect a variety of tasks delivering a banking service that exceeds expectations.
• We’ll support you to achieve the Professional Bankers Certificate through a full training and development programme.
• This job does not meet Skilled Worker visa sponsorship requirements.

• Meet and support customers via video banking from home or face‑to‑face in a branch.
• Conduct Financial Health checks and review customer accounts.
• Identify products and services that best suit our customers, helping them optimise their money and savings.
• Address more complex needs such as mortgages, private banking, business banking and protection.
• Complete outbound care calls to grow and maintain relationships.

• Experience in a customer‑service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Ability to coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• Strong rapport‑building and trust with customers in both face‑to‑face and virtual settings, providing suitable options for their circumstances.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.

We also support and encourage applications from people who speak, or are learning to speak Welsh.

• Competitive salary starting at £26,350, pro rata for hours worked.
• Protection, healthcare and lifestyle benefits through Nat West Group Benefits, with a fully flexible reward programme.
• Generous holiday entitlement of 36 days, pro rata for hours worked.
• Monthly contribution to a retirement fund.

• Relevant professional qualification.
• Proficiency with Microsoft Office suite, customer databases and related software.
• Excellent interpersonal, communication, and planning skills; ability to prioritise, decide on effective use of time, and work unsupervised.

• Mid‑Senior level

• Full‑time

• Software Development