Safeguarding Administrative Support

Job Summary

The Safeguarding Administrative Support (Band
3) role provides essential administrative and secretarial support to the Health Board's safeguarding services, including safeguarding adults and children, Children Looked After (CLA), and Violence Against Women, Domestic Abuse and Sexual Violence (VAWDASV).

The post holder ensures smooth office operations by managing diaries, meetings, and documentation, maintaining secure systems and databases, and handling sensitive information in line with confidentiality and data protection standards. Acting as a key communication point, they liaise with internal teams and external agencies, support training coordination, and assist with data collation for reports, contributing to the Health Board's statutory safeguarding responsibilities.

• Provide comprehensive administrative and secretarial support to the safeguarding team, including diary management, meeting coordination, agenda preparation, and minute-taking.
• Manage incoming calls, emails, and correspondence, signposting queries appropriately while maintaining confidentiality.
• Maintain and update safeguarding databases, intranet pages, and filing systems (electronic and paper).
• Prepare and process sensitive documentation such as referral forms, reports, and health assessments securely in line with data protection requirements.
• Liaise with internal teams and external agencies (e.g., Local Authorities, Police) to share safeguarding information appropriately.
• Organise safeguarding training sessions, including booking venues and preparing resources.
• Assist with data collation and reporting for audits, annual reports, and strategic safeguarding groups.
• Support improvements to administrative systems and local policies to enhance service efficiency.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

• Four main hospitals:
  Bronglais Hospital in Aberystwyth;
  Glangwili Hospital in Carmarthen;
  Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals:
  Amman Valley and Llandovery hospitals in Carmarthenshire;
  Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres:
  Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Date posted: 23 January 2026

Pay scheme:
Agenda for change

Band:
Band 3

Salary: £25,313 to £26,999 a year per annum pro rata

Contract:

Permanent

Working pattern:
Full-time

Reference number: 100-AC015-0126

Job location:

Ty Nant - Glangwili General Hospital, Dolgwili Road, Carmarthen, SA31 2AF

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment.

Interviews will be held on 16/02/2026

• Experience of working in an office environment with minimal levels of supervision
• Experience of administrating meetings, including minute taking and ability to take and report accurate messages
• Experience of working with a range of professionals as part of a team
• Experience of maintaining efficient and effective office systems
• Working with spreadsheets particularly Excel
• Working with professional health / social care staff

• Experience of working in safeguarding services
• Experience of dealing with sensitive information
• Knowledge and experience of the NHS patient information systems WPAS, WDS, CYPRIS

• Level 3 qualification or equivalent demonstrable experience of administrative / office skills and knowledge.
• Knowledge of child and adult safeguarding statutory status and policy and procedures
• Knowledge & understanding of the concept and application of confidentiality
• Good working knowledge of administrative and secretarial processes e.g. electronic filing systems and formatting documents/reports

• Knowledge of Children Looked After, Domestic Abuse and Public Protection
• Knowledge of Medical / Healthcare Terminology

• Flexible approach to the needs of the service
• Ability to travel within a…