Duty Manager - Front Office - Jumeriah Tower

Duty Manager - Front Office - Jumeriah Carlton Tower

Jumeirah Kensington And Chelsea, England, United Kingdom

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Duty Manager - Front Office - Jumeriah Carlton Tower

Jumeirah Kensington And Chelsea, England, United Kingdom

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Head of Talent Jumeirah Carlton Tower & Jumeirah Lowndes hotels | Hospitality Podcaster | Talking Hospitality podcast |

About Jumeirah&the Hotel:

Jumeirah,agloballeaderinluxuryhospitalityandamemberof

Dubai

Holding,operatesanexceptionalportfolioof
31properties,including
33signature

F&Brestaurants, acrossthe

Middle

East,Europe,Asiaand Africa.

In1999,Jumeirahchangedthefaceofluxuryhospitalitywiththeopeningoftheiconic Jumeirah Burj Al Arabandthebrand  isnowrenownedworldwideforitsdistinguishedbeachfrontresorts,esteemedcityhotelsandluxuryresidences.

Fromthecontemporary Maldivianislandparadiseat Jumeirah Olhahali Islandtotheart -inspired

Jumeirah Capri Palacein Italyandthemoderntwistona Britishclassicat Jumeirah Carlton Towerin London ,thebrandhasbecome synonymouswithwarmandgenerousserviceandtheabilitytocraftdistinctiveandpurposefulexperiencesthatbringjoytoguestsfromacrosstheworld.

Locatedintheheartof Knightsbridge,Jumeirah Carlton Towerisalandmark Londonaddresswhereheritagemeetscontemporaryluxury .Thehoteloffersstunningviews acrossthecity,accesstotheprivate

Cadogan

Gardens,avarietyofdiningexperiences,andarooftophealthclubandspawith

London’slargestnaturallylitswimmingpool.

About The Job :

Anopportunityhasarisenfora Duty Managertojointhe Front Office Teamin Jumeirah Carlton Tower .Themaindutiesandresponsibilitiesofthisroleare:

• Supervisepropertyoperations,particularlyatthe
  
  Front
  
  Office,ensuringalignmentwith
  
  Jumeirahservicestandardsandpropertystrategy.
• Monitorservicequalityacrossalloperations,ensuringadherencetoapprovedproceduresandimplementingcorrectiveactionswhennecessarytoupholdguestservicestandards.
• Inspectroomsandfacilitiestoensureavailabilityandcompliancewithoperationalstandards,supportingguestsatisfaction.
• Addressguestcomplaintspromptly,coordinatingcorrectiveactionstomaintainconsistentqualitycustomerexperiences.
• Coordinatedepartmentalactivitiesandfacilitateeffectivecommunicationtoenhancecooperationamongdepartmentsforhigh-qualityservicedelivery.
• Monitorpersonnelbehaviorandappearance,ensuringadherenceto
  
  SBUstandardsandprocedurestodeliverprofessionalservices.

Theidealcandidateforthispositionwillhavethefollowingexperienceandqualifications:

• 3yearsofexperienceinapositionofdirectresponsibilityof
  
  Guest
  
  Services/Public Relations/Front Office Supervisionwithinthehospitalityindustrywithinthe  internationalluxuryhospitalityindustry.
• Software competencies–Microsoft Office programs(Intermediate)
• Problem solving
• Leadershipandteammanagementskills
• Project Management Skills

Aboutthe Benefits

AtJumeirah,wearededicatedtofosteringaworkplacewherecolleaguesfeelvalued,supported,andinspiredtogrow.

Ourbenefitspackagereflectsthiscommitmentby combiningrewardingfinancialincentives,comprehensive healthcare,andopportunitiesforprofessionaldevelopment.

Benefits include:

• Supportiveandinclusiveworkenvironment
• Accessto Learning&Developmentprogrammesandclearcareerpathways
• Opportunitiesforinternalmobilitywithinourglobalnetwork
• Colleaguediscountsonfood,beverage,andhotelstaysworldwide
• Healthcareandinsurancebenefits
• Locallycompetitivesalaryandincentivestructure
• Locallyrelevantbenefitsasdeterminedbytheproperty
• Mealson Duty
• Life Insurance
• Dry Cleaningofuniformor Business Attire .

Seniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other
• Industries Hospitality and Hotels and Motels

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