Store Manager, Retail & Store Manager

Ross Stores is a leading off-price retail chain with over 2,200 stores. Our focus is bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun shopping experience.

General

Purpose:

Responsible for all aspects of the Stores' operations. Lead the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staff, train and develop the leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy-to-shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner and goods are received properly, and manages expenses through execution of best practices and productivity.

• Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
• Analyzes Store reports to evaluate controllable expenses and overall Store performance.
• Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
• Ensures proper scheduling of Associates to meet business objectives.
• Accepts special assignments as directed by Leadership.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

• Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
• Strives to reduce Store turnover through selection, training and motivation; utilizes retention tools including incentive programs, recognition opportunities, contests and training. Ensures required training courses are prioritized and completed in a timely manner.
• Addresses personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
• Ensures compliance with Ross personnel policies and procedures.
• Manages Associate Relations issues, consulting with the District Manager as needed.
• Ensures compliance with State, Local and Federal regulations.

• Leads expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.

• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
• Ensures all Associates understand and can execute emergency operating procedures.

• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
• Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
• Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

• Leads all Store Associates in, and models, a professional appearance in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
• Represents and supports the Company brand at all times.
• Manages Store to ensure a clean, neat, easy-to-shop environment.
• Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.

• Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Ensures merchandise is presented and organized according to Company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

• Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
• Safeguards confidential information, cash and credit card information and merchandise; demonstrates integrity and honesty in all interactions.
• Leads the annual inventory process including preparation and execution of inventory guidelines.
• Monitors mark-out-of-stock policy to ensure proper administration.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Five or more years of Store management experience in a retail environment.
• Must maintain a high level of Customer service.
• Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
• Ability to train, coach and develop Associates at all levels.
• Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
• Fluency in English.
• Must…