Strategic Customer Success Manager - Retention
Job in
Carlsbad, Eddy County, New Mexico, 88221, USA
Listed on 2026-03-13
Listing for:
Elsevier
Full Time
position Listed on 2026-03-13
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Bilingual, Client Relationship Manager, HelpDesk/Support
Job Description & How to Apply Below
A global information analytics company is seeking a Customer Success Manager who will serve as the primary contact post-sales for a portfolio of customers. The role is focused on retention, renewal growth, and identifying upsell/cross-sell opportunities, while ensuring customer satisfaction with the company's solutions. Candidates should have a university degree, experience in customer engagement, and fluency in English. This position is key to enhancing customer success and delivering tailored value stories.
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