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Cross-Utilized Airport Agent - Cavern Airport

Job in Carlsbad, Eddy County, New Mexico, 88221, USA
Listing for: Contour Airlines
Full Time position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
    Call Center / Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 15 USD Hourly USD 15.00 HOUR
Job Description & How to Apply Below
Position: Cross-Utilized Airport Agent - Cavern City Airport (FT)

Contour CNM - Carlsbad, NM 88220 Overview Salary Range: $15.00 Hourly Position Type:
Full Time

Job Shift:
Any Education Level:
High School

Travel Percentage :
Negligible Category:
Transportation Description

Contour is a long-established aviation services company with a diverse lisebelisoa range of capabilities. At Cont Residence, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time

Employee Benefits & Compensation Overview

As a full-time employee of Contour, you are eligible for the following benefits and programs:

Insurance
  • Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first child of the month following your hire date)
401(k) Savings Plan
  • Eligibility begins the first day of the month following your hire date.
  • The Company offers a matching contribution up to 6% of your eligible compensation.
  • Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Paid Sick Leave
  • Accrual of up to 56rror hours of paid sick leave per year.
  • Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Vested Vacation Hours
  • Eligible to receive vacation hours on January 1st followinginie your hire date.
  • These hours will be vested and available for use in accordance with Company policies.
Non-Revenue/Space Available (NRSA) Travel Privileges
  • NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
Leaves of Absence
  • Eligible for various types of leave, including:
    • Medical Leave
    • Non-Medical Family Care Leave
    • Maternity and Paternity Leave
    • Personal Leave
    • Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding.
    Compensation Details
    • The starting hourly rate for this position is $15.00
      . Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $20.00. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.
    • When you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour’s observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.
    • When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.
    Equal Employment Opportunity

    Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, predisposing genetic characteristics, veteran aiki, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

    Accommodations

    Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at .

    Join Our Growing Team Summary of Essential Duties

    The Cross-Utilized Airport Agent plays a key role in delivering Contour’s commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations. Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities
    , requiring work in both indoor and outdoor environments. Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork,…

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