Installation Coordinator

Overview

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China, companies around the world depend on HME for clear, reliable communication solutions.

From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products.

Come join our team!

In this position you will develop strong relationships with customers throughout our installation process. You will be responsible for coordinating the scheduling of activities between the customer, our field technicians and other teams as necessary to meet required timelines. Additionally, you will be involved in assigning field technicians to service calls and ensuring field technicians meet HME Installation standards.

• Coordinates with the Sales Group, installer, and customer to facilitate installation.
• Selects installing company and assigns work order to authorize shipment and installation.
• Coordinates to ensure site readiness.
• Reviews daily status reports.
• Updates installation status in computer systems.
• Ensures technicians are equipped with clear instructions and scopes of work, and have equipment for installations per HME standards.
• Enforces timely closures of field service orders.
• Obtains and maintains photos and other documentation associated with installations.
• Reviews daily status reports to ensure installations completed as scheduled and follows up with field technicians to identify any open field service orders.
• Works with installer and customer to address and resolve installation problems in a timely manner.
• Analyzes and recommends solutions to problem installations.
• Demonstrates customer service and conflict resolution skills with customers.
• Follows up with customer on pending site readiness issues such as conduit, power, and wiring issues.
• Coordinates field service orders with appropriate Installer taking into account location, availability, service level agreement, and training per standard operating procedures.
• Ensures resolution of service issues by coordinating with Technical Support, installers and customers.
• Communicates status and issues to internal and external customers until resolution is reached.

What You Will Need To Succeed In This Position

• Excellent customer service skills.
• Good problem solving skills.
• Good verbal communication skills and telephone manner.
• Ability to use PC and good typing skills.
• High level of organization.
• Ability to follow tasks through to completion.
• 1+ years Related Field

Pay Range: $18.90/hour - $25.20/hour. This is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds, 50 pounds with assistance.