Account Executive

Overview

Description

Position Title:

Account Executive
Department:
Business Development
Classification:
Full-time, Exempt
Position

Reports to:

Director of Business Development

Location:

Remote
Salary Range: $70,000 to $76,500; also eligible for a commission program. Individual compensation will be commensurate with the candidate’s experience. Please submit a cover letter and a resume. Both items will need to be submitted as one document.

This position plays a pivotal role in providing year-round services to NAMM’s membership. The Account Executive serves as a consultant to help members improve their business through increasing their participation in and use of NAMM programs, resources, and products that align with their goals. This collaborative role works closely within a team environment based on product communities to better serve our members and the industry, where the ideal candidate strives to become an industry content expert in the product communities your team serves.

The account executive must be flexible in their skill set to meet the needs of members.

• Grow and increase revenue of NAMM global events, products and services through expanding current market categories, targeting new business opportunities/sponsor ships and bringing new communities to NAMM.
• Provide account management and excellent customer service to NAMM members, sponsors, customers and exhibitors, delivering value to our members and to be goal oriented, member centric, and profit minded.
• Meet individual sales and participation goals for NAMM products, services and events.
• Build strong relationships with NAMM members and internal NAMM team.
• Executes high volume of outbound service/sales efforts. Devote a significant portion of time to prospecting through outbound calls, developing leads, finding new business, and identifying new potential communities and customers.
• Maintains established member account details and documents communications in CRM.
• Oversee the sales process of assigned accounts and prospects from initial contact through order entry, payment, order fulfillment and renewal, while exercising discretion and independent judgment.
• Take ownership of account base, acting as the forward-facing, dedicated contact and resource for all NAMM related matters for our members.
• Attend both in-person and digital industry events, conferences and trade shows to prospect for new business and sales opportunities. Develop tools to track travel results and the value of attending events.
• Introduce new opportunities to their accounts that NAMM has to offer, including but not limited to exhibits, sponsor ships, conference participation, data reports, digital products, as well as new products, platforms and opportunities that NAMM brings to market.
• Act as liaison for the successful launch of specialty areas and showcases that are product community focused. Manage the companies, area and relationship with leaders in these groups from initial contact through successful completion of specialty area and event.
• Support NAMM Objectives and Key Results (OKRs):
  Grow and add value to The NAMM Show and NAMM NeXT;
  Increase membership;
  Increase member service engagement;
  Increase visibility of the NAMM Foundation;
  Increase donations to the NAMM Foundation.

• Strong customer relations experience by video conference, phone, email, and in-person
• Self-motivated with ability to solve problems and make decisions under pressure
• Organizes and prioritizes projects to efficiently meet goals with minimal supervision
• Professional and personal integrity
• Creative, forward thinking, and solution-oriented mindset
• Minimum 2 years account management/sales experience
• Ability to travel

• B.A./B.S. degree
• Trade show, conference or event experience & sales
• Music, Event Technology, and Sound industry knowledge
• CRM, Video Conferencing, and Event Mapping Software experience

At NAMM we strive to do the right thing with respect, passion, humor, teamwork and accountability. Do the right thing - This requires courage, discipline, and dedication but not permission. So, just do it. Do it with respect - Respect…