Customer Service Representative

Job Title:
Customer Service Representative

We are seeking a detail-oriented and organized Customer Service Representative to join our team. The ideal candidate will be responsible for managing and responding to emails, focusing on different customers efficiently. Strong organizational skills and excellent email communication abilities are essential. Experience with high-volume data entry, ERP systems, and familiarity with Microsoft Word and Excel are required. The role involves working with numerous part numbers and effectively handling challenging situations with customers.

• Manage and respond to customer emails in a timely and organized manner.
• Focus on different customer needs and prioritize accordingly.
• Maintain accurate alphanumeric data entry.
• Utilize ERP systems for efficient data management.
• Collaborate with the team to handle difficult scheduling and customer interactions.
• Retain information about numerous part numbers and products.

• Proficiency in data entry and customer service.
• Strong organizational skills with attention to detail.
• Experience with Microsoft Word, Excel, and ERP systems.
• Ability to quickly learn and retain processes.
• Excellent written and verbal communication skills.

• Outgoing personality with the ability to work well with others.
• Administrative support experience is a plus.
• No degree needed; relevant experience is more important.
• Ability to stay focused and work hard in a quiet, analytical team environment.

This is a Contract to Hire position based out of Carlsbad, CA.

The pay range for this position is $22.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace:
Fully onsite position in Carlsbad, CA.

Final date to receive applications:
This position is anticipated to close on Jan 26, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.