Retail Store Sales Associate

Overview

Joie is a global baby gear brand established in 2011 and distributed across over 85 countries. At Joie, we prioritize designing products with families in mind and our commitment extends to fostering joy-filled workplaces, where we celebrate our team members' skills, and nurture their development. With our continued growth and expansion into the US Market, we're seeking Retail Sales Associates for the launch of our first Showroom Retail Store in Carlsbad, CA.

The Sales Associate for Joie Children’s Products Inc. will embody an exceptional customer service mindset, delivering an exceptional, personalized shopping experience that ensures every customer feels valued. With genuine enthusiasm for the brand, the Sales Associate will build rapport, engage customers, and educate them on product features and benefits that align with their lifestyle needs, and understanding that first impressions matter will take pride in maintaining the cleanliness, organization, and overall presentation of Joie’s first retail store.

• Customer
  
  Experience:
  
  Represent the brand with professionalism, positivity, and enthusiasm. Deliver a premium, personalized customer experience aligned with core values.
• Warmly greet customers, build rapport by understanding their design style, lifestyle, and story, and ask thoughtful questions to determine needs. Provide confident product recommendations that foster loyalty and repeat business.
• Actively listen to customer concerns, address issues professionally, and escalate when appropriate.
• Identify and act on cross-selling and up-selling opportunities when they offer genuine value.
• Operate the point-of-sale system accurately, process payments, and ensure a smooth, efficient checkout experience.

• Perform daily cleaning tasks, including bathrooms, kitchen areas, and high-touch surfaces, to maintain a clean, welcoming environment.
• Adhere to all people-safety standards and policies to ensure a safe workplace.
• Execute daily store-readiness procedures to support operational excellence.
• Maintain floor presentation standards and leverage store technology to enhance customer interactions.

• Manage stockroom inventory in accordance with safety requirements.
• Support company-led product initiatives and campaigns.
• Maintain up-to-date product knowledge, including features, benefits, pricing, promotions, and assortment changes.
• Provide expert product guidance to help customers make confident purchasing decisions.
• Demonstrate ongoing curiosity and a willingness to learn.
• Assist in maintaining clean, organized, and visually compelling product displays that align with brand standards and elevate the customer’s experience.

This position description is intended to provide a summary of the essential duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements.

• One (1) year experience in retail, customer service, or sales.
• High school diploma or GED required.
• Thrives to learn with the ability to acquire proficiency with products and their features and benefits.
• Highly collaborative with team approach, supporting colleagues to ensure the collective success of the team and company.
• Dependable and reliable to the work schedule based on business needs.
• Excellent verbal, active listening, and interpersonal skills to understand and connect with customers.
• Demonstrates patience, empathy, a friendly demeanor, with a strong focus on helping customers.
• Ability to maintain accuracy and consistency in all tasks.
• Proficient with basic calculations and comfort using point-of-sale and computer systems
• Ability to safely lift and carry items weighing up to 30 pounds is required.

• Experience with POS systems.
• Strong MS Office and Internet skills.

Working knowledge of:

• Payroll/timecard systems,
  Paycom preferred
• Ability to quickly and proficiently learn new software with ease.

• Must be eighteen (18) years or older.
• Be available for scheduled training sessions.
• Ability to work flexible shifts, and stand for extended periods and lift items weighing up to 30 lbs. as needed for showroom…