Spa Director

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." — Peggy Focheux Duval, Director of Learning & Development, France

Yearly US Dollar (USD) pay basis

At Hyatt, we believe our guests choose us because of our caring, intuitive, and exceptionally attentive associates who create meaningful and transformative experiences. The Spa Director for the Miraval Life in Balance Spa at Park Hyatt Aviara is a visionary leader who elevates luxury wellness through innovation, emotional intelligence, and an unwavering commitment to excellence. This role blends strategic leadership, operational mastery, and a deep understanding of the Miraval philosophy to deliver an experience that is refined, memorable, and uniquely unforgettable.

The Spa Director fosters a culture where colleagues take pride in delivering the highest service standards while genuinely enjoying their work, creating an environment where joy, professionalism, and purpose coexist seamlessly.

The Spa Director oversees all aspects of spa, fitness, retail, membership, and wellness programming, ensuring each touchpoint reflects the highest standards of luxury hospitality and Forbes level service. This leader cultivates a culture where colleagues feel valued, supported, and inspired, and where having fun is part of the daily rhythm. The goal is clear: to operate one of the top performing spas in the industry and create a wellness destination that others cannot easily replicate.

• Lead all facets of the Miraval Life in Balance Spa including massage, esthetics, salon, fitness, retail, and spa support teams.
• Elevate the guest journey by aligning all service delivery with Forbes standards and Miraval’s Life in Balance philosophy.
• Develop and execute long and short term strategies that anticipate industry trends and position the spa as a leader in luxury wellness.
• Drive thoughtful Capital Planning by identifying future needs, forecasting emerging modalities, and presenting clear and strategic growth plans.
• Maintain a pristine, serene, and impeccably curated environment that reflects the highest standards of luxury and wellness.

• Oversee Miraval Membership programming with a focus on member satisfaction, retention, and long term growth.
• Build meaningful relationships with members, ensuring their needs are anticipated and exceeded with warmth and authenticity.
• Foster a culture where every colleague serves as a Guest Service Agent, delivering intuitive, personalized, and heartfelt service.
• Create signature experiences, rituals, and programming that differentiate the spa and reinforce its status as a premier wellness destination.

• Recruit, mentor, and inspire a high performing team of leaders, therapists, fitness professionals, and support staff.
• Cultivate a workplace where colleagues feel valued, empowered, and encouraged to bring joy and creativity to their work.
• Ensure all team members have the tools, supplies, and resources needed to perform with confidence and efficiency.
• Develop future spa leaders through coaching, performance management, and professional development pathways.

• Manage spa financial performance with strong expense control, payroll oversight, and margin optimization.
• Interpret financial reports and present insights in a polished and compelling manner to hotel ownership and executive leadership.
• Maintain a clear, data driven retail strategy with ongoing analysis to optimize assortment, merchandising, and revenue growth.
• Grow participation from in house groups by collaborating with Sales, Events, and Culinary to create integrated wellness and culinary experiences.

• Partner with Marketing and PR to design exciting and elevated activations that support brand visibility and align with PR goals.
• Stay informed on competitor offerings, industry trends, and emerging wellness modalities to keep the spa innovative and…