Community Association Manager

Overview

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities, and master-planned community associations.

We have excellent opportunities for experienced Community Association Managers to join our amazing team in our regional office in Carlsbad. If you are looking to work in a collaborative and supportive environment with an opportunity for continuous growth and development, please continue reading below to learn more.

Job Type: Full-time

Manages a portfolio of community associations. Provides excellent customer service while interacting with internal and external customers, including homeowners, board members, committee members, and vendors. Maintains client satisfaction and account retention.

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. As a member of our team, your talents will be nurtured and your contributions will be supported in a value-based environment that fosters professional quality. We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations.

We foster a culture of open feedback and continuous growth. Keystone is officially certified as a Great Place to Work.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting with clients on best practices for management and oversight of their community.
• Manages and runs monthly, bimonthly, quarterly, and annual Board Meetings.
• Works with Board of Directors, vendors, contractors, and homeowners within communities.
• Meets with Associations 1-2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials.
• Complies with company policies and procedures.
• Responsible for Client Satisfaction and Account Retention.
• Practices Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

• Must possess a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• Must be able to attend and participate in night meetings.
• Strong knowledge of the HOA industry.
• Excellent client service orientation; responsive, follows up, and closes the loop with clients.
• Strong computer skills; proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software experience.
• Strong attention to detail; positive attitude; strong leadership and collaboration skills.
• Excellent interpersonal, influencing, and relationship-building skills.
• Strong verbal and written communication.
• Effective organizational and time management skills; ability to manage multiple tasks and priorities and meet deadlines.
• Demonstrated ability to work independently and in a team environment.
• Verifiable references.
• Able to pass a background check.

• 3 to 4 years of experience in an HOA management role.
• 2 to 3 years of experience in customer service.
• CAI or CACM Certification(s) a plus.
• Bachelor’s Degree…