Assistant General Manager

Job Overview

Under policy direction from the General Manager, provides staff leadership, timely execution of Encina’s tactical and strategic plans and executive management oversight of operational, regulatory, technical, and administrative activities. Leads departments in establishing management and operational standards, procedures and controls and ensuring risk management and regulatory requirements are met. Plans, directs, organizes, and oversees activities including identifying and effectively resolving issues within the organization.

Supports the development of the annual budget and oversees conformity and compliance according to regulations and requirements. Serves as the Acting General Manager during their absence and supports the General Manager, Board of Directors, Member Agencies and other staff to advance Encina’s Mission, Vision, and Values.

• Promotes Encina’s Mission and Vision and Values; develops and implements programs, policies and activities to foster a values-driven culture, leadership, and effective communication throughout the organization.
• Assists the General Manager in carrying out the directives of the Board of Directors; maintains knowledge of and familiarity with Encina’s activities and the General Manager’s current functions and workload in order to act in their temporary absence.
• Exercises executive leadership in assisting the General Manager and the Executive Team in formulating business, financial, infrastructure, operational and resource planning and strategies to establish long-term direction and ensure safe, reliable and economic operations with compliance to complex system operations, system security and environmental laws, regulations, standards and other requirements.
• Assists the General Manager in all administrative activities within the Office of the General Manager.
• Ensures employees that are direct reports are demonstrating leadership to their staff and that they are effectively training their managers and supervisors in appropriate leadership techniques.
• Oversees Encina’s insurance and loss prevention program; coordinates with Encina’s insurer on claims; supports legal counsel and the insurer on claims response, litigation and high-risk threats.
• Directs and oversees the selection, training, motivation, and evaluation of management and staff; establishes and monitors performance standards and development targets; leads succession management planning, staff development activities and ensures implementation of employee safety training and program; implements personnel policies and procedures in accordance with Encina’s Human Resources Policy Manual.
• Provides leadership and direction on employee-related matters; manages classification and compensation studies, facilitates employee groups, administers the Employee Recognition Program; may serve as Hearing Officer in grievances and pre- and post-disciplinary hearings.
• Assists the General Manager in planning and executing Encina’s fiscal management including financing, budget, accounting, treasury management, and purchasing and warehouse functions; coordinates daily inter-departmental activities to communicate and support the timely execution of Encina’s business and budgetary plans; oversees economic forecasting, revenue and expenditure tracking, year-end closings, budget preparation and the annual audit.
• Coordinates with department heads to identify, define and address issues and problems; establishes criteria, evaluates alternatives, and makes recommendations to the General Manager on resolution; facilitates interdepartmental efforts on projects, communication, and conflict resolution.
• Analyzes existing standard operating procedures/policies and proposes recommendations for adjusting and implementing new procedures to promote efficient, effective, and consistent service; develops and implements new policies.
• Interprets policies and provides staff with direction on policy, procedural and permit revisions.
• Plans, directs and implements Authority-wide, interdepartmental projects, implementation of policy and major changes in operations, service levels, delivery systems and operational effectiveness.
• Dire…