Club General Manager

Overview

Club General Manager

Location:

US-CA-Carlsbad | Requisition : | Category:
Golf Resort Operations

La Costa Resort and Spa, Omni La Costa Resort & Spa, is positioned as a premier wellness and resort destination. Omni La Costa offers a dynamic work environment with comprehensive training and a culture of respect, gratitude and empowerment. If you are friendly, motivated, and passionate about service, this may be your perfect match.

As the strategic business leader, the Club General Manager will orchestrate all facets of Club operations, enhancing the membership experience. The Club General Manager is accountable for all administrative functions including budget, control, strategic planning, membership and golf sales and marketing strategies. This role requires strategic oversight and operational agility to ensure outstanding financial performance, member satisfaction, and team development. The Club General Manager reports to the Managing Director of Omni La Costa.

• STRATEGIC LEADERSHIP
• Steer the Club’s strategic direction, aligning business goals with exceptional service standards for members.
• Spearhead long-term planning, including business, capital, and budgeting strategies.
• Provide strategic direction and direct support to ensure an elevated member-centric culture.
• Assist in developing the Club’s long-range and annual business, capital, and budget plans.
• Participate in Omni La Costa Executive committee meetings.
• Oversee and guide the club senior leadership team, representing all aspects of club operations.
• Identify key drivers of business success.
• Lead member advisory board meetings and communication with the Managing Director.

• OPERATIONAL EXCELLENCE
• Oversee all divisions of the Club’s operation (Membership, golf, family & adult programming, tennis, health and fitness) to ensure seamless integration and high-quality service.
• Develop and refine all member-centric policies and procedures.
• Collaborate with HR, engineering, security, finance, food & beverage, catering, and banquet teams to leverage campus amenities and services.
• Develop the management organizational model and initiate improvements; supervise and direct work of all club employees.
• Communicate a clear and consistent message regarding the Club and resort goals to produce results.
• Oversee care and maintenance of the Club’s physical assets and facilities.
• Collaborate with Omni Corporate leadership to meet brand standards and initiatives.

• TEAM DEVELOPMENT & CULTURE
• Cultivate a dynamic leadership team and promote career development and operational excellence.
• Recruit, train, and develop staff to retain high-quality talent in a positive environment.
• Create a cohesive leadership team and favorable business environment with consistent results.
• Develop and oversee Omni culture for club operations; foster associate engagement and service excellence.
• Implement SOPs, training programs, department meetings, and performance management processes.
• Lead by example with professional behavior, effective communication, and energy.
• Balance tradition with industry best practices to enhance the member experience.
• Maintain service-focused culture, recognize member preferences, and ensure excellent service.
• Be a mentor and role model; implement standardized roles and performance reviews.

• MEMBER AND COMMUNITY ENGAGEMENT
• Engage with members to strengthen relationships and enhance the Club’s reputation.
• Lead member relations initiatives to improve retention and acquisition; ensure high standards in programming and events.
• Be the face of the Club; be visible and accessible to members and guests.
• Welcome new members and solicit feedback on services and programming.
• Plan and design programming for the calendar year; develop communications plans for programs.

• FINANCIAL & RISK MANAGEMENT
• Ensure financial performance through forecasting and resource management; take an active role in risk management.
• Prepare annual operating and capital budgets; manage and report operations to achieve results.
• Develop monthly forecasts and dashboards; monitor revenue, expenses, and labor against plans.
• Ensure compliance with laws and internal controls; manage risk (legal and…