General Manager

Join to apply for the General Manager role at Susie Cakes Bakery
. Susie Cakes operates 31 bakeries across CA, TX and TN. We’re hiring a Bench GM with 3+ years of leadership experience in food/retail, a passion for guest service, and a desire to grow.

• Salary: $70K–$75K
• Hours:
  
  47.5/week; evenings and weekends required

Apply now to start your sweet career!

At Susie Cakes, we make old-fashioned, sentimental dessert favorites—just like you may remember from your childhood. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars—all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix nostalgia with a modern, neighborhood bakery feel.

“Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates Susie Cakes from other bakeries.

The General Manager leads the team on delivering an elevated guest experience within the bakery. Creating a fun, lively and celebratory environment. Delivering on success metrics based on the happiness of our team members and guests.

• Leads the team in building genuine guest connections and world class hospitality to Makes Days Better
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered
• Manages all business goals (staffing, payroll, operating expenses, and budgets)
• Manages the development & training of all employees
• Ensures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
• Possesses and demonstrates a “One team, One goal” philosophy
• Understands and creates partnerships with the community to grow the business and brand

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
• Bachelor’s Degree in business or hospitality management, preferred
• Ability to work in multiple regional locations
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

• Flexible work schedule
• Free non-slip shoes (annually)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25–27, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous 50% discount on all our desserts

• Mid-Senior level

• Full-time

• Strategy/Planning and Information Technology

• Food and Beverage Services