Deskside Support Engineer

Overview

Grow your career. Drive innovation.
Bell Techlogix, a Certified Great Place to Work and recognized as a Diversity Employer, offers various training and development programs for career growth. Our inclusive and collaborative workplace values employees and provides opportunities to advance within the company.

• Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 3 level support; provides Tier 1/2 as needed.
• Escalates problems to higher-level support when response/repair time, parts availability, or customer impact issues arise.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Adheres to client policies and procedures while protecting customer data integrity.
• Maintains and updates work order tickets in the client’s ITSM tool.
• Coordinates across multiple departments/vendors to provide support.
• Represents Bell Techlogix professionally and communicates effectively with customers and associates.
• Interacts with customers when responding to technical queries or requests for information.
• Supports the Team Lead/Supervisor with reporting and coverage.
• Trains other technicians.
• Maintains regular attendance.
• Performs other duties as assigned by management.

• High school diploma or equivalent; college degree in a related field preferred.
• At least 5 years of technical or related experience; relevant education may substitute experience.
• Proficient in troubleshooting and repairing laptops, desktops, printers, and peripherals from various manufacturers.
• Hands‑on experience supporting handheld and mobile devices.
• Knowledge of the client’s hardware platforms.
• Knowledge of the client’s software and user base.
• Understanding of AD and SCCM (or similar software).
• Proficient with multiple versions of Microsoft operating systems.
• Proficient with multiple versions of Microsoft Office Suites.
• Knowledge of industry quality standards.
• OEM certifications required for warranty repairs, as necessary.
• Client‑required certifications, if needed.

• Ability to travel to Bell Techlogix or client sites; overnight stays required on occasion.
• Strong verbal and written communication skills.
• Ability to explain product material to diverse audiences at all business levels.
• Capable of working independently and as part of a team.
• Effective interpersonal skills.
• Attention to detail, excellent organization, and strong customer‑service focus.
• Maintain a professional dress code and appearance.

• Must be able to lift and carry at least 75 lbs.
• Must stand for long periods.
• Must walk long distances.
• Must sit at a computer for long periods.
• Must work in a fast‑paced environment.
• Manual dexterity to use a keyboard for data input.

• Computer
• Phone
• Company vehicle, if provided.

• U.S. citizenship required due to federal government contract requirements.
• Must pass pre‑employment, post‑offer background check, and drug screen.
• Must maintain required certification levels.
• Must maintain a valid driver’s license.
• Must have a reliable vehicle and maintain proper insurance while employed.

• Pay – $32/hr to $35/hr
• PTO
• Health, Dental, and Vision Insurance
• 401K
• Maternity & Paternity Leave

Equal Opportunity Employer – Disability & Veteran