Business Systems Associate​/Specialist

The Position

About Carlsbad
The City of Carlsbad is ideally situated in north San Diego County with a great climate, beautiful beaches, lagoons and abundant open space. World-class resorts, well planned neighborhoods, a diverse business sector and a charming village atmosphere combine to create the ideal California experience. The city's 115,000 residents enjoy a healthy, outdoor lifestyle, appreciate high-quality community services, and want to protect their excellent quality of life.

Carlsbad is known for its strong financial health, with a AAA credit rating and solid cash reserves.

The Position
The City of Carlsbad has an immediate opening for a Business Systems Associate/Specialist in the Information Technology department. This position plays an integral role in helping staff use technology and data to support their business needs. The Business Systems Associate/Specialist performs an internal consultancy role for Library & Cultural Arts and the Community Services Branch (Community Development, Parks & Recreation, and Housing & Homeless Services) with responsibility for gathering requirements for technology, conducting business process reviews, leading change management, providing data and researching options for the use of technology to support business needs.

This position oversees and maintains business systems including management of the Integrated Library System (ILS), the Radio Frequency Identification (RFID) patron materials management and automation system, along with administration of the grants lifecycle management platform and multiple third-party integrations. The position also serves in a lead role for technology procurement and implementation.

Salary Range
Business Systems Associate: $38.90 - $47.35 /Hourly
Business Systems Specialist: $44.72 - $54.41 /Hourly

You Belong in Carlsbad
The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life.

We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

The following duties are typical for this job series. Incumbents perform some but not all of the listed duties and/or may be required to perform additional duties to meet the city's business needs and changing operating practices. Other duties may be required and assigned.

Business Systems Associate:

Responds to end users requests, runs reports and formulates custom reports.

Supports basic, common business processes and tools.

Carries out assignments under direct supervision.

Contributes to technology projects, may lead small to medium projects of a basic scope.

Identifies and researches specific client requirements for projects and builds a working knowledge of application and/or system workflow, and reporting specifications.

Troubleshoots area specific technical issues and coordinates remediation with internal IT department or outside vendors.

Develops and implements alternatives to address or correct problems of a basic to moderate scope of complexity.

Resolves and supports end users with access and utilization of business-systems; may work with vendors to solve specific issues.

Conducts testing; coordinates software implementation and maintenance.

Writes training materials for system functions; conducts training on the functionality of assigned technology.

Ensures data required by business group is tracked and reported correctly.

Develops and maintains operation manuals for assigned applications or systems.

Business Systems Specialist performs the duties of the Business Systems Associate in addition to:

Contributes to or leads technology projects.

Conducts business process analysis to ensure reporting requirements.

Builds business cases through evaluation and analysis and documents business processes.

Creates quality assurance processes for data entry, utilization and reporting.

Facilitates communication between assigned departments and the Information Technology Department.

Performs application administration functions within assigned business systems.

Utilizes various scripting languages and techniques to enhance workflow automation with assigned application.

Exports application data for report writing and analytical purposes.

Addresses data problems and inconsistencies.

Ensures course correction, timelines, communications and other aspects of project management.

Designs and develops workflow to support assigned department needs for information and/or utilization of software and/or systems.

Collaborates with the city's Information Technology Department and/or outside vendors to resolve…