EUC Desktop Lead

Job Description

• Team leadership experience, handling L1/L2 desktop support engineers.
• Ability to prioritize & manage EUC operations across multiple locations/users.
• Stakeholder management with business, IT leadership, vendors, and OEM partners.
• Process ownership for incident, request, and problem management within EUC.
• Experience driving service improvements, automation initiatives, and RCA preparation.
• Ability to handle escalations, perform SLA management, and drive customer satisfaction.
• Documentation & reporting skills: SOPs, dashboards, weekly/monthly performance reports.
• Strong expertise in End User Computing (EUC) technologies including Windows 10/11, MacOS, and standard desktop/laptop hardware.
• Mac Book support for VIPs and non-VIP users
• Advanced troubleshooting skills across desktop, laptop, thin clients, VDI, mobility devices, and peripheral equipment.
• Hands on experience with ITSM tools (Service Now, Remedy, or similar) for incident, service request, CMDB
• Proficiency in Active Directory (AD):
  User administration
• Experience with O365/M365 suite, including Outlook, Teams, One Drive, SharePoint support.
• Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager):
• Image deployment
• Patch management
• Network basics: TCP/IP, DNS, DHCP, VPN troubleshooting.

$80,000-$90,000 per year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

BACHELOR OF COMPUTER SCIENCE