Data Center Operator and Support Technician

Position: Data Center Operator and Support Technician

Hourly Range: $28.00 - $34.00

FLSA Status: Non-Exempt

Location: Carlsbad, CA (ON-SITE)

Unfortunately, we cannot support work visa permit applications for this role

About Pharmaron

Pharmaron is a global CRO (Contract Research Organization) helping pharma and biotech companies bring new therapies to life. With over 21,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We're proud of the impact we make and just last year, we supported over 780 discovery projects
, 1,000+ CMC programmes
, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules, ADC's, biologics, and gene therapies and we work with more than 3,000 global customers
. To learn more, visit

The Data Center Technician ensures seamless operation, maintenance, and security of the organization's IT infrastructure, directly supporting critical business operations and minimizing system downtime. This role is integral to maintaining a reliable data center environment and providing technical support to end users.

• Monitor data center infrastructure, including servers, storage systems, network equipment, and power systems to ensure optimal performance.
• Monitor infrastructure (servers, storage systems, network equipment, power systems) for optimal performance.
• Perform regular maintenance tasks, including hardware inspections, software updates, and system backups.
• Ensure the data center meets physical and environmental security standards.
• Troubleshoot LAN/WAN issues and coordinate with IT teams and vendors to resolve malfunctions.
• Assist in computer system validation processes.
• Respond promptly to alerts and incidents, diagnosing and resolving issues to minimize downtime.
• Document incidents, resolutions, and preventive measures accurately.
• Provide end-user support and manage IT tickets.
• Deploy and troubleshoot new PCs and other hardware.
• Travel between company sites may be required, along with occasional evening and weekend work to meet operational needs.
• Other tasks as assigned by the Director of IT.

• We are seeking individuals who have strong communication skills with attention to detail who thrive in fast-paced environments.
• Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience and IT Certifications.
• 3+ years of experience in small-to-medium-sized data center operations.
• Proficiency in IT infrastructure, including TCP/IP protocols, LAN/WAN troubleshooting, and cloud-based services.
• Proven experience in PC installation, deployment, and troubleshooting in a Windows environment.

Pharmaron is a premier service provider for the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities and established a broad spectrum of research, development, and manufacturing service capabilities throughout the entire drug discovery, preclinical, and clinical development process across multiple therapeutic modalities, including small molecules, biologics, and CGT products. With over 21,000 employees and operations in the U.S., the U.K. and China.

Pharmaron has an excellent track record in delivering R&D solutions to its partners in North America, Europe, Japan, and China.

You will thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values  culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners, and collaborators.

• Insurance including Medical, Dental & Vision with significant employer contributions
• Employer-funded Health Reimbursement Account
• Healthcare & Dependent Care Flexible Spending Accounts
• 100% Employer-paid Employee Life and AD&D Insurance, Short and Long Term Disability Insurance
• 401k plan with generous employer match
• Access to an Employee Assistance Program

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

As an Equal Employment Opportunity and Affimative Action employer, Pharmaron values diversity and inclusion in the workplace, fostering an environment where all individuals are empowered to succeed. Join us in our mission to make a difference in the world of life sciences.