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LEGOLAND CA - Guest Service Associate PT
Job in
Carlsbad, San Diego County, California, 92002, USA
Listed on 2026-01-29
Listing for:
LEGOLAND Parks
Part Time
position Listed on 2026-01-29
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Food & Beverage
Job Description & How to Apply Below
What you'll bring to the team
Scope: Responsible for the operation of assigned Guest Services locations. Performs a variety of duties including guest inquiries, assistance, and issue resolution.
Key Objectives:
- Provide excellent service to Resort Guests in a variety of locations
- Exhibits product knowledge and selling skills
- Supports management team in a variety of roles and assigned duties
- Responsible for being present and available for Guests, providing excellent guest service and product knowledge per company and Resort expectations
- Responsible for assigned GS locations’ daily maintenance, cleanliness and security
- Responsible for utilizing proper tools for efficient and effective POS usage
- Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure
- Responsible for other tasks as assigned by Management for the effective operation of assigned location
- Responsible for efficient use of company and area supplies
- Responsible to help support daily sales goals through guest interaction
- Responsible for promoting and demonstrating LEGO’s and Merlin’s SOPs, culture and core values through words and actions
- Responsible for continuing own growth through utilization of career development programs through collaboration with Leadership
- Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. They must follow safe working procedures for all work activities and must not use any tools or equipment for which they have not been trained. Where incidents occur, they must report to their line manager and cooperate with any investigation as appropriate.
- May be assigned other activities and responsibilities within the zone as needed.
Background and
Experience:
- Ability to problem-solve and some experience working under pressure
- Guest experience oriented (friendly, professional communication skills)
- Previous customer service experience
- Park knowledge experience
- Computer skills
- We welcome applicants with bilingual or multilingual skills — these are a strong asset in our team environment.
- Team oriented, positive attitude
Education: High school diploma or general education degree (GED).
Physical Demands:
- Ability to sit for sustained periods of time to attend on-site meetings and perform paperwork activities
- Intermittent and prolonged standing and walking to move about the park site and interact with employees
- Finger dexterity sufficient to complete paperwork activities and to use a computer
- Visual acuity sufficient to read written materials, complete paperwork activities, and to drive
- Hearing sufficient to communicate with individuals in person and by telephone
Work Environment:
- Various inside and outside locations with varying temperatures and floor surfaces
Other
Job Requirements:
- Must be willing to work flexible hours, including evenings and weekends to support park operations
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Merlin Magic Pass for friends and family to enjoy the parks & attractions
- Recognition Programs and Rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Compensation between USD $18.50/Hr.
-USD $18.50/Hr.
Position Requirements
10+ Years
work experience
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