Education Advisor

Education Advisor

We offer a competitive benefits package!

GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17‑acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well‑being of its employees as well as that of the environment.

This position is located in Carlsbad, California at our corporate headquarters.

• We offer competitive medical, dental, vision and matching 401‑K plans
• Paid vacation, sick and holidays, tuition assistance, commuter benefits

• On‑site cafe – affordable custom breakfast and lunch meals and Starbucks drinks!
• Economic friendly services – electric vehicle charging stations on‑site
• Ergonomic assessments offered on‑site and virtually

The Education Advisor will report to the Manager, Student Success and will support GIA’s students. This position will work as part of a team to create and implement a multi‑faced student support network to support students throughout their academic journey.

• Collaborate with the Dean’s office, Admissions, Education Records, Distance Education, Financial Aid, Education Accounting, Student and Career Services staff to ensure students receive comprehensive support tailored to their needs.
• Assist and provide input into the development and implementation of an advising program that supports GIA’s global student body in mapping plans to achieve their educational and career goals with a strong focus on persistence and timely program completion.
• Guide students in course selection that supports their academic plans; sequence courses to meet enrollment, program, and prerequisite requirements; and proactively update plans as goals and circumstances change.
• Serve as an advocate for students in two primary areas: academic and administrative, ensuring barriers to progression are addressed promptly.
• Work as part of a team to create and implement a multi‑faced student support network that assists students with goal‑setting, planning, and continuous enrollment toward on‑time completion.
• Effectively manage and utilize institutional systems to monitor student progress, identify gaps, and provide timely interventions to keep students on track.
• Support student engagement with orientation by ensuring consistent communication and providing clear expectations and requirements for success.
• Provide enhanced attention to academically at‑risk students by maintaining personalized communication, tracking progress, and implementing proactive retention strategies.
• Monitor all student progress and track enrollment in subsequent courses to maintain momentum toward program completion and graduation.
• Maintain a holistic view of GIA’s educational offerings.
• Provide regular reports related to student success, persistence, and completion metrics to education management.
• Maintain all records of student communication with integrity to ensure accurate documentation and regulatory compliance.
• Other duties as assigned.

Thorough knowledge of other GIA courses or willingness to obtain.

Thorough knowledge of gem and jewelry industry or willingness to obtain.

• Strong computer skills with expertise in relevant software applications (Windows, Word, Excel, Power Point, etc.).
• Experience working in Salesforce, Black Board and Jenzabar or willingness to learn.
• Flexible, self‑motivated, team‑oriented, and solution‑oriented to effectively deal with a variety of people and situations.
• Must possess strong verbal and written communication skills.
• Proven customer service orientation and follow‑up to ensure customer satisfaction.
• Ability to work well in a fast‑paced, multi‑tasking environment.
• Strong organizational skills.
• Ability to manage competing priorities and maintain accuracy while supporting a large and diverse student population.
• Strong problem‑solving and decision‑making skills to address complex student needs and remove barriers to persistence.
• Capacity to analyze…