LEGOLAND CA Hotel Front Desk Host- Part Time

Key Objectives

• Welcome guests into the resort with a genuine warm welcome.
• Deliver a dynamic customer service experience by assisting guests with check‑in/check‑out process and inquiries.
• Work under pressure in a fast environment.
• Work effectively as part of a team.

• Check guests in, ensuring proper credit, noting special requests, and providing accurate information.
• Maintain and improve the quality of the guest experience.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and visitors.
• Handle all requests for guest room reservations, changes, cancellations, and information promptly and courteously.
• Answer incoming calls and assist outgoing calls that transpire through PBX efficiently.
• Assist with emergencies (fire, medical, power/system failure) by contacting designated personnel for immediate assistance.
• Collaborate with guest services, safety services, housekeeping, and engineering teams.
• Maintain confidentiality of all guests.
• Multitask and prioritize departmental functions to meet deadlines.

• 1–3 years of hotel front‑desk experience preferred.
• Experience with OPERA property management system or equivalent preferred.
• Fluent, clear, and professional spoken English required.
• Fluent Spanish preferred.
• Excellent customer service and professional demeanor.
• Strong verbal and written communication; conflict resolution skills.
• Leadership skills to drive initiatives that improve the team and the business.
• Ability to stand for long periods of time.
• Work a flexible schedule including evenings, weekends, and holidays.

• Sitting: None (0%) / Occasionally (1–33%) / Frequently (34–66%) / Constantly (67–100%)
• Wrist Deviation (Side to Side): None / Occasionally / Frequently / Constantly
• Standing: None / Occasionally / Frequently / Constantly
• Hand/Wrist Repetitions (Up and Down): None / Occasionally / Frequently / Constantly
• Walking: None / Occasionally / Frequently / Constantly
• Reaching: None / Occasionally / Frequently / Constantly
• Lifts and Carries: 0–10 lbs, 11–24 lbs, 25–34 lbs, 35–50 lbs, 51–74 lbs, 75–100 lbs, >100 lbs with frequency categories
• Lifts Overhead: 0–10 lbs, 11–24 lbs, 25–34 lbs, 35–50 lbs, 51–74 lbs, 75–100 lbs, >100 lbs with frequency categories
• Twisting: None / Occasionally / Frequently / Constantly
• Granular Grasping & Manual Dexterity/Strength: Gross motor light‑moderate, gross motor moderate‑heavy, fine motor light‑moderate, fine motor moderate‑heavy
• Squatting/Kneeling/Crawling: Frequency categories
• Pushing: None, Occasional, Frequent, Constantly with weight ranges
• Pulling: None, Occasional, Frequent, Constantly with weight ranges

Alongside company‑paid holidays, you can enjoy a great benefits package, free tickets to Merlin attractions globally, and a 30% discount in our retail shops and restaurants.

We want to ensure that everyone has the opportunity to perform their best in interview. If you have additional requirements due to disability or ill health, please contact LL

Compensation between USD $19.50/Hr. – USD $19.50/Hr.