Account Services and Data Specialist​/Analyst

About Clean Energy Alliance

Clean Energy Alliance (CEA) is the default energy provider for the cities of Carlsbad, Del Mar, Escondido, Oceanside, San Marcos, Solana Beach, and Vista. Established in 2021, CEA currently serves more than 250,000 residential and business customers and is focused on achieving 100% renewable energy by 2035 to reduce greenhouse emissions. Learn more at: (Use the "Apply for this Job" box below)./

CEA is seeking a skilled, customer- and data-oriented professional to join our team as an Account Services & Data Specialist or Analyst. This hybrid role is approximately 75% Account Services and 25% Data Analysis, combining strong customer service, analytical thinking, and technical acumen to support CEA’s customer operations, billing analysis, and data reporting functions.

The ideal candidate will have experience in utility account management, billing systems, and customer support, along with demonstrated abilities in data analysis, reporting, and business intelligence tools. This position reports to the Key Accounts/Programs Manager and will work closely with the Programs, Power Procurement and Finance teams.

• Evaluate, research, and resolve customer inquiries, billing discrepancies, and service issues; elevate as appropriate.
• Perform billing and rate analyses, usage reviews, and customer data audits using CRM and billing tools.
• Support rate implementation and development of joint rate comparisons.
• Support customer experience improvements by identifying process gaps and developing solutions.
• Coordinate with CEA’s billing and customer data management vendors to ensure accurate account updates and error resolution.
• Respond to customer complaints and regulatory agency inquiries (e.g., CPUC, Better Business Bureau).
• Track and report customer service metrics, including response time, resolution, and satisfaction.
• Support the Contact Center with regular updates to scripts, FAQs, and training materials.
• Conduct quality assurance reviews of customer interactions to maintain high service standards.
• Maintain and improve standard operating procedures for account operations and customer communications.

• Develop and maintain reports and dashboards to support customer analytics, billing trends, and operational insights.
• Query and analyze datasets from utility and program partners (e.g., SDG&E, data vendors).
• Validate and test billing, usage, and rate data for consistency and accuracy.
• Support cross-departmental data requests, including reporting for management, committees, and regulatory filings.
• Follow best practices for data governance and security when handling sensitive customer or account data.

This position may be filled at the Specialist or Analyst level, depending on the qualifications and experience of the selected candidate. The following criteria will be used to determine appropriate placement:

Requires one (1) year of experience in customer, governmental, or public relations, marketing, or sales. A Bachelor’s degree from an accredited college with major work in statistics, finance, communications, political science, sustainability, environmental science, mathematics, accounting, economics, business administration, or related field is highly desirable. Prior experience working at a public utility or CCA is highly desired. A strong network of local contacts will be advantageous.

Requires four (4) years of experience in customer service, governmental or public relations, marketing, or sales. Experience with utility billing systems, rate analysis, and customer relationship management (CRM) tools preferred. A Bachelor’s degree from an accredited college with major work in engineering, accounting, business administration, economics, marketing, or related field is highly desirable. Experience with SQL, APIs, Excel, and/or Business Intelligence tools (e.g., Power BI, Tableau) is a plus.

Prior work in the energy, utilities, or renewable energy sectors strongly preferred.

• Commitment…