IT & Facilities Analyst

The IT & Facilities Analyst plays a key role in ensuring the smooth operation of Grains internal IT and office services. The position supports colleagues across the business by delivering efficient first-line technical support, managing day-to-day IT and facilities requests, and maintaining clear technical and process documentation.

The role also contributes to system improvements through configuration changes, small-scale automation, and accurate reporting. Over time, the position is designed to develop the role holders technical capability, providing a pathway toward more advanced responsibilities within the IT & Facilities team, such as Senior IT Analyst or Developer.

• Manage IT tickets to support our internal customers’ requests whether that be systems support, or faults. You will be responsible for triaging tickets and resolving 1st line tickets and ensuring that outages and incidents are published.
• Document business processes including flowcharts, technical system documentation and user instruction guides.
• Manage facilities tickets and to support our internal customers including hotel booking requests, regular office consumables orders.
• Manage incoming and outgoing post, including sending parcels via our couriers.
• Provision hardware, and software for new starters and assist with IT induction.
• Perform small changes to IT systems such as changing configuration settings or deploying new versions of software.

This is a full time role working 37.5 hours per week.
These hours will be worked Monday – Friday, 9.00am – 5.00pm

You’ll have your degree ideally in Management Information Systems, Mathematics, Physics, Computer Science or Business-related subject, and looking to develop your career in IT.

We are looking for someone that:

• Has a passion for data whether in a spreadsheet, or database, or unstructured documentation.
• Loves solving a problem and develop solutions which combine business ideas and technology.
• Happy to roll with the unexpected, as each day can offer different challenges.
• Has some experience of software development whether in business or as a hobby.
• Time management, efficient and well organised, your own project manager.

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre‑optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices.

Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future‑proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Salary £24,100 per annum.

We offer 25 days annual leave allowance, plus bank holidays.

Start saving for your future and we will contribute up to 7% towards your retirement.

We provide 4 times your annual salary to a nominated person, following a death in service.

Get financially rewarded for your hard work and dedication with an annual incentive scheme.

Refer a friend or former colleague to join the Grain team and you could earn £££s!