Specialist Rehabilitation and Mobility Centre Administrator

North Cumbria Integrated Care NHS Foundation Trust

The closing date is 27 January 2026

Band 3 Specialist Rehabilitation and Mobility Centre Administrator 37.5 hours per week, permanent

The post holder will act as a Specialist Rehabilitation and Mobility Centre Administrator to facilitate the provision of wheelchairs and associated equipment to service users throughout North Cumbria. They will communicate effectively with all service users and colleagues, and by following departmental guidelines and standards ensure an efficient and effective service is provided.

• Dealing with patients on the telephone and face to face, fielding all enquiries and communicating timescales, using empathy and compassion at all times
• Booking clinical appointments for a variety of different wheelchair clinics, including on हालांकि and domiciliary visits and MDT work
• Ordering equipment on procurement system and tracking equipment to alert clinician when ready for handover, involving communication and negotiation with suppliers
• Liaising with approved repairer (based in Carlisle) to ensure stock levels are adequate and that all appropriate equipment has undergone a pre‑delivery inspection and registered as ready for handover
• Clinic planning alongside clinical lead to ensure patients are seen in a timely manner, allocating patients to the appropriate clinic type and ensuring identified and tracked equipment is delivered to the correct location
• Taking delivery, unpacking, labelling up and storing wheelchair accessories in the onאַנ‑site wheelchair store room
• Processing wheelchair referrals
• Providing reception cover for the Centre as part of a rota in the event of the reception team being absent

At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout North Cumbria and beyond. We are responsible for delivering over 70 services across 15 main locations and employ more than 6,500 staff.

Our five key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.

• Being a clinically led organisation
• Quality and safety at the heart
• A positive patient experience every time
• A great place to work
• Managing our money well

We are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

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