Customer Services Advisor

Customer Services Advisor

Location:

Carlisle office

Contract:

36.25 hours per week, Fixed Term Contract until the end of June 2027

Salary: £24,929-£27,260 per annum (FTE based on 36.25 hours per week) + benefits package

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a Customer Services Advisor (full time, 36.25 hours per week) based in our Carlisle office, with a salary £24,929-£27,260 per annum.

If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team  Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).

• Processing day‑to‑day and specialist repairs reported by our customers
• Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
• Updating important records (including CRM and electronic document management systems)
• Advising residents on rent/service charge accounts
• Taking payments
• Giving advice on lettings and anti‑social behaviour matters

We are looking for someone who is self‑motivated, a problem‑solver, has experience dealing with customer enquiries combined with a knowledge of the principles of customer care.

If you like what you’ve read, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels – a great place to work and a great team of people to work with.

Closing date for applications:
Monday 30th March 2026

Interviews to be held in Carlisle on Wednesday 15th April 2026