Service Advisor

Service Advisor

Contract:

Permanent Full-time

Location:

Carlisle

Hours:

Monday to Friday 8.15am 5.15pm

Saturday mornings on a rota 8.15am 12.30pm

We’re recruiting a Service Advisor to join a busy and well-established dealership where customer care and teamwork sit at the heart of everything they do. This role is ideal for someone who enjoys working with people stays calm in a fast‑paced environment and takes pride in delivering a high standard of service.

As a Service Advisor you will be a key point of contact for customers throughout their service journey ensuring they feel informed supported and looked after from start to finish.

You’ll be responsible for coordinating service bookings communicating clearly with customers and the workshop team and ensuring all administration is completed accurately and on time. This is a varied role where no two days are the same and where attention to detail and a friendly professional approach are essential.

• Welcoming customers in a friendly and professional manner
• Managing service bookings using a digital diary system
• Advising customers clearly and honestly on work required including any additional recommendations identified during vehicle checks
• Keeping customers updated on progress throughout their visit
• Maintaining accurate and up‑to‑date customer records
• Completing all administration including invoicing and job documentation
• Preparing upcoming bookings by confirming appointments checking parts availability recalls and service plans
• Handling payments in line with company procedures
• Coordinating courtesy vehicles ensuring they are ready for customer use
• Liaising closely with the workshop team to monitor progress and resolve queries
• Supporting customer follow‑up processes to maintain high satisfaction levels
• Building positive working relationships with customers colleagues suppliers and external partners

• Friendly approachable and customer-focused
• Confident communicator with a professional manner
• Organised reliable and able to prioritise effectively
• Comfortable working both independently and as part of a team
• Proactive with a positive attitude and willingness to take ownership of the role
• Previous experience in a customer service or service advisor role would be beneficial but not essential

If you enjoy working with people take pride in delivering excellent service and want to be part of a supportive and professional team we’d love to hear from you.

Apply today or contact Simon Kean on for more information.

Required Experience:

Unclear Seniority

Key

Skills:

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service