Aftersales Apprentice

Lloyd Skoda Carlisle - Aftersales Apprentice

Permanent, Full Time, Monday to Friday

We have a fantastic opportunity for you to kick start your career working with one of UK’s leading automotive Retailers. This apprenticeship combines off‑the‑job training with on‑the‑job learning, and you will be supported at every step of the way. Our apprentices obtain a nationally recognised qualification upon successful completion of the programme.

This is a varied role where you will be covering the following areas:

• Welcome customers to the service department and handle enquiries both in person and by phone.
• Book vehicles in for servicing, repairs, MOTs, and maintenance.
• Prepare job cards and liaise with workshop technicians.
• Explain repair work, costs, and timescales to customers in a professional, friendly manner.
• Manage warranty claims in line with Skoda’s standards.
• Promote service plans, accessories, and additional work where appropriate.

• Identify and supply the correct parts and accessories for workshop jobs and retail customers.
• Assist technicians by ensuring parts are available on time for scheduled work.
• Order, check, and manage stock levels, returns, and invoices.
• Promote Skoda genuine parts and accessories to enhance customer experience.
• Maintain an organised parts department and keep records updated in the dealer management system.
• Deliver excellent customer service at all times, maintaining high satisfaction levels.
• Support the aftersales team in achieving department targets.
• Build product knowledge, particularly on Skoda’s latest models.
• Attend Skoda Academy training blocks and complete all apprenticeship learning requirements.

• GCSE grades level 4 or above in English, Maths and two other subjects (or equivalent qualifications)
• Team player
• Dependable and punctual
• Ability to operate well under pressure

Qualification:

Level 3 Apprenticeship qualification and Skoda certification.

Length: 3 years

Apprentices receive their off‑the‑job training at the state‑of‑the‑art Manufacturer's Training Centre. This guarantees consistent training across the UK and enables our apprentices to study the most up‑to‑date products and technology. During the course, the training is conducted in both workshops and classroom settings.

• GCSE grades 4 or above in English, Maths and two other subjects (or equivalent qualifications)
• Team player
• Dependable and punctual
• Ability to operate well under pressure

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

Founded in 1976, Lloyd Motor Group is one of the UK's largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.