Payroll and Pensions Assistant

"The Glenmore Trust enables people to live as independently as possible in their own home as a family."

Chelsea – Support Worker

"We have a very supportive network amongst the staff. We also get to enjoy activities with the service users. We are like one big family"

We are currently looking for a Payroll and Pensions Assistant.

Job Title: Payroll and Pensions Assistant

Location: North Cumbria, based at 9 Northumberland Street, Carlisle, CA2 5HD

Salary: £24,237 - £28,680 pro rata (dependent on experience)

Contract: Permanent – Part Time (3 Days)

Reports to: Finance Manager

Work Location: In Person

The Glenmore Trust is a respected provider of high‑quality social care services in North Cumbria. We are committed to supporting individuals with learning disabilities, neurodiversity, complex needs & individuals with mental health, to lead fulfilling lives and achieve their goals.

We are looking for a detail‑focused and organised Payroll & Pensions Assistant to join our Finance Team.

In this role, you’ll ensure accurate monthly payroll, support pension administration, and provide general office assistance when required. If you’re confident working with sensitive information and enjoy a mix of routine and varied tasks, we’d love to hear from you.

• Work with our outsourced Payroll Administrators to ensure accurate, timely monthly pay.
• Collate and submit timesheets, overtime, and sleep‑ins, ensuring all information is accurate and authorised.
• Process sickness absence, SSP, contractual sick pay and issue SSP1 forms when needed.
• Administer maternity/paternity pay in line with legislation and Trust policy.
• Maintain secure electronic payroll records to support future queries.
• Provide payroll information to Senior Managers as required.
• Report monthly over/under‑worked hours to support resource planning.
• Extract expense claim data for allocation.
• Respond to payroll information requests from statutory bodies (e.g., Benefits Agency, Councils, CSA), banks, solicitors, and the ONS.

• Manage Local Government Pension Scheme updates via the LPPA Portal, including changes in hours, starters, leavers, and retirements.
• Communicate relevant pension updates to payroll providers.
• Attend pension seminars and share updates with Senior Managers and staff.
• Support Scottish Widows / NOW Pensions administration.

• Provide reception cover when required, greeting visitors and managing telephone calls.
• Assist with incoming/outgoing mail, ensuring correct handling and franking.

• Carry out other duties as required by the Finance Manager.

• Experience in payroll or finance administration.
• Excellent accuracy and attention to detail.
• Ability to handle confidential information professionally.
• Good communication skills and ability to work across all levels.
• Strong organisational skills and ability to manage deadlines.
• Proactive, reliable, and able to work independently or as part of a team.

• Training and development opportunities.
• A role that contributes directly to the smooth running of our organisation.
• A range of employee benefits e.g. Blue Light scheme, Bike to work and access to employee Health and well‑being support schemes.

Interviews will take place on Thursday 12th March 2026.

Shortlisted candidates will be invited to interview by email.

The Glenmore Trust
9 Northumberland Street
Carlisle
Cumbria
CA2 5HD