Ward Clerk Administrator

Ward Clerk Administrator

The closing date is 03 February 2026.

Are you highly organised, detail oriented, and passionate about making a difference in healthcare?

Eden Valley Hospice and Jigsaw provide exceptional, compassionate care to local people with life-limiting conditions and to children and families across Cumbria. We are now seeking a dedicated and organised Ward Clerk Administrator to join our team.

You’ll be part of a supportive and compassionate team where your role directly contributes to improving the lives of patients and families. You’ll work in a purpose-driven environment with opportunities for training, development and meaningful daily impact.

Providing a high standard of administrative and ward clerk support to Eden Valley Hospice and Jigsaw, ensuring accurate patient records, efficient clinical administration, and robust data to inform decision-making and improve service quality.

• Responsible for providing secretarial and administrative support to both clinical and non-clinical areas of the Hospice with primary base being the Adult Inpatient Unit.
• Act as first point of contact for visitors, relatives, carers, and professionals both face-to-face and via telephone.
• Confidently answering the telephone, fielding calls and taking/passing on messages when required.
• Assisting with informing appropriate professionals following a patient’s death/discharge.
• Requesting confidential records and ensuring these are transferred and stored securely, including safe disposal in accordance with current legislation.
• Accountable for the preparation and development of necessary documentation for clinical areas.
• Maintenance of up-to-date ways of working for AIPU and relevant administration processes.
• Responsible for ensuring filing systems are organised and maintained.
• Returning NHS medical records using iFit system.
• Update NHS IT and secure logins for both new starters and leavers.
• Delivering systems (EMIS) support and training to clinical staff as required.
• Support with internal and external room bookings.
• Provide cover for the main reception and other clinical areas when required.
• Provide administration support for relevant clinical meetings including sending out meeting invitations, documentation such as agendas and minute taking when required.
• Providing holiday cover for Ward Clerks and to work flexibly during these times to ensure coverage is available Monday Friday.
• Willingness to participate in training as required to keep up to date with current technology, legislation, best practice and new processes and procedures.
• To undertake any other appropriate duties as requested and within your capability as dictated by the needs of the organisation.

• Shared responsibility for maintaining a computerised system (EMIS Web) to record patient information for Adult and Children services, including support system administration duties.
• Support with management of EMIS system inclusive of: designing and maintaining coded templates, production of high-quality data aligned to Hospice Key Performance indicators.
• Support with general data quality reporting.
• Support with monthly and quarterly reporting on EMIS.
• Use of Microsoft programs to present data and maintenance of relevant spreadsheets containing clinical data.
• Support with any other data requests from relevant managers.

• Ensure adherence to GDPR and Data Protection Act 2018 to ensure effective information governance and safeguarding.
• Maintain confidentiality and information governance standards.

• Experience of working in a customer facing role.
• Familiar with the Data Protection Act 2018 requirements and other relevant legislation.
• Experience of working in the healthcare environment.
• Experience of data production and analytics.
• Medical Letters.
• Clinical administration.
• EMIS Web (Electronic patient record).
• Experience of minute taking.

• GCSE qualifications including Maths and English (Grade C or above).
• Business and Administration or Data focused Qualification or.

• Proven strong organisational skills with ability to set up and manage systems.
• Ability…