Housing Partnership Officer x

You’ll be a key member of Pobls supported housing team reporting directly to the Supported Housing Partnerships. This role you will work alongside colleagues across housing compliance and safeguarding teams as well as external partners such as managing agents support providers and local authorities.

Your work will be central to making sure our supported housing schemes are well‑managed, legally compliant and consistently delivering a high‑quality experience for residents. You’ll act as the main point of contact for partners supporting tenancy management, monitoring compliance and identifying opportunities for service improvement.

This role offers a mix of practical hands‑on work and strategic partnership engagement. You’ll be out in the community one day visiting a scheme and the next reviewing performance data, advising partners on tenancy management or contributing to service improvements.

You’ll have the opportunity to:

• Build and maintain strong collaborative relationships with partners and stakeholders
• Support the delivery of high‑quality housing services that make a real difference to residents lives
• Work across a range of supported housing schemes and contribute to service development
• Develop your skills in contract monitoring, tenancy enforcement and multi‑agency working
• Make a tangible impact on compliance, customer outcomes and service innovation

If you enjoy problem‑solving, working collaboratively and helping others achieve their best this role is rewarding, challenging and varied.

We’re looking for someone with experience in housing management and a strong understanding of tenancy management compliance and partnership working. You’ll be confident working with external agencies, managing contracts and supporting tenancy enforcement or anti‑social behaviour cases. Strong organisational skills, attention to detail and the ability to analyse information and make clear decisions are essential, along with excellent communication and interpersonal skills to build trust with residents, colleagues and partners.

You’ll need to be proactive, solutions‑focused and comfortable working independently or as part of a team with a commitment to equality, diversity and inclusion in everything you do. Digital confidence and the ability to travel between schemes are also important.

• Based in Cardiff with regular travel in Cardiff and surrounding local authorities. Meetings may be held at our Cardiff, Newport or Swansea offices.
• Working days are predominantly Monday to Friday or you can work compressed hours on a 9‑day fortnight.
• 26 days holiday plus bank holidays, rising to 31 days with an extra day for each full year of service.
• Maternity & adoption leave: 20 weeks.
• Paternity leave: 3 weeks.

• The exact salary is £33,102 for a 37 hour full‑time permanent position. We have 3 positions available.
• £45p per mile for mileage allowance.
• Pension Choices:
  Defined Contribution scheme with matched contributions up to 10%. Or Defined Benefit 1/80th of final salary for every year of service.
• The successful candidate will need a basic DBS check in place which we pay for.
• 3 × life cover linked to pension membership.
• Saving scheme with competitive interest rate.
• Give‑as‑you‑earn scheme for tax‑efficient charity donations.
• From 1 st April 2026 the option to be either weekly or monthly paid.
• Sick pay rising with length of service up to 6 months full pay after 4 years.
• Eyecare:
  Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team and OH service to all colleagues.
• Annual health check.
• Health cash plan.

• Sick pay rising with length of service up to 6 months full pay after 4 years.
• Eyecare:
  Up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team and OH service to all colleagues.
• Annual health check.
• Health cash plan.

• Salary sacrifice electric vehicle lease scheme (subject to eligibility).
• Cycle to work scheme.

• Continuous professional training and development.
• Leadership development…