M&E Sales Coordinator

Meeting & Event Sales Coordinator – Village Hotel Club

As our Meeting & Event Sales Coordinator, you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest expectations. Your focus will be primarily on our Meetings, Events and Groups business, dealing with a wide variety of clients from handling enquiries, finalising details of their events through to billing and accurate record keeping.

In some of our hotels we have launched V Works, our co‑working business centre – can you sell the dream of a collaborative working space? You will wow our customers with fantastic service and grow our customer base by identifying new leads and converting enquiries to members. With a great personality and a passion for sales, you will always offer great options for guests whilst ensuring profitability for the hotel.

You should be highly attentive, capable of delivering consistent standards, have a can‑do attitude and be a strong team player willing to lend a hand wherever needed. Be imaginative, identify new business, be aware of local developments and competitors, have a good eye for detail ensuring contracts and quotes are issued correctly, understand guests’ needs, conduct show‑arounds and promote all the services we have to offer, and demonstrate strong commercial acumen ensuring that staffing levels are appropriate to drive conversion.

• Handle enquiries and finalize details for meetings, events and group bookings.
• Billing, accurate record keeping and ensuring profitability for the hotel.
• Identify new leads, convert enquiries to members and promote the V Works co‑working centre.
• Conduct show‑arounds and promote all hotel services to guests.
• Work collaboratively with the team to meet or exceed sales targets.

• Strong sales background with a passion for hospitality.
• Excellent communication and customer service skills.
• Can‑do attitude, imaginative and detail oriented.
• Ability to understand guest needs, conduct show‑arounds and promote services.
• Strong commercial acumen and ability to drive conversion.

• Complimentary Health and Wellness Membership at your home Club for you and a family member or friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels – experience our hospitality from £35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development including our Rising Stars and Talent Academy programmes.
• Mobile Gaming training platform for cross‑area hotel training.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well‑being and Healthcare benefits and monthly well‑being programmes to support mental health.
• Mental Health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Employee Assistance Programme offering support and counselling.
• Flexible working hours.
• Fun, supportive and inclusive work environment with regular team events.
• Excellent reward and recognition incentive schemes.
• Anniversary rewards for key milestones of service.
• Electric car salary sacrifice scheme.
• Birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Host of BIG People Days to celebrate, reward and recognise employees and local communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.