Optical Advisor

Optical Assistant Job – Cardiff City Centre

Full-Time | Onsite | Permanent | Customer-Focused Optical Role

Flame Health Optometry is supporting a well-established optical practice in Cardiff city centre, recruiting an Optical Assistant to join a busy, customer-focused team.

This is a key support role working closely with the Optometrist and Dispensing Optician, helping to deliver an excellent patient experience while contributing to the commercial success of the practice. The role would suit an individual with strong customer service skills, a professional approach, and previous experience within optics or retail healthcare.

• Position:
  Optical Assistant
• Location:
  
  Cardiff
• Employment Type:
  
  Full-time
• Contract Type:
  Permanent

As an Optical Assistant, you will play an integral role in supporting both clinical and retail functions within the practice. Your responsibilities will include:

• Delivering excellent customer service with a high level of professionalism
• Supporting patients in selecting frames, lenses, and optical products suited to their lifestyle and prescription
• Assisting with dispensing glasses and contact lenses
• Providing accurate information on products, services, and current promotions
  
  Maintaining high standards of store presentation and product security
• Accurately operating the POS system, including cash, card, and returns
• Reviewing prescriptions and identifying special requirements, escalating to an Optician where appropriate
• Managing customer queries and resolving concerns efficiently
• Working effectively within a team to support day‑to‑day operations and business performance

This is not an exhaustive list, and you may be asked to undertake additional duties appropriate to the role.

• Previous experience within optics is desirable
• Strong customer service and communication skills
• Confident sales ability with a patient‑first approach
• High attention to detail and accuracy
• Ability to perform well in a fast‑paced environment
• A positive, reliable team player committed to supporting colleagues

Located in Cardiff, the practice benefits from a prime city‑centre position. Cardiff offers a vibrant retail and cultural environment, excellent transport links, and a strong mix of city living and coastal access, providing an excellent quality of life.

Apply on our Website or Enquire Confidentially

To apply for this Optical Assistant role in Cardiff, or to request further information, please contact Flame Health confidentially:

Freephone:
Email:

Flame Health & Associates LLP operates as an Employment Agency and Employment Business.