Senior Research Advisor

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

Ofgem is Great Britain’s independent energy regulator. We protect energy consumers, especially the most vulnerable, while working with government, industry and consumer groups to deliver a clean, affordable and secure net‑zero energy system that supports economic growth.

With ongoing challenges in the energy market following the global gas crisis, and the vital role consumers play in achieving Net Zero, placing the consumer voice at the centre of our decisions is more important than ever. This relies on timely, robust and impactful evidence.

The Consumer Insight and Behavioural Science team provides this evidence, ensuring policies reflect real consumer experiences, needs and behaviours. We support teams across Ofgem by designing, commissioning and analysing quantitative and qualitative research across diverse groups, including households, vulnerable consumers and businesses.

Our insights directly inform major policy and regulatory decisions, helping Ofgem respond to issues from affordability and debt to the evolving role of consumers in Net Zero.

Our impact extends beyond internal policy. We share findings with industry and external stakeholders, publishing research on the Ofgem website. Our work is recognised through award nominations, external interest and regular conference presentations.

As a Senior Research Adviser, you will lead work ensuring consumer perspectives shape key decisions. Your insight will close evidence gaps, strengthen policy development and support regulation that delivers confidence, fairness and meaningful outcomes for all energy users.

Ofgem fosters an inclusive culture that celebrates diverse voices and strengthens our connection to the communities we serve. Everyone is welcome, and colleagues are encouraged to bring their authentic selves to work. We have two full‑time roles available, with flexible, part‑time and job‑share options considered.

Come along to our recruitment open event on 16th March at 1pm where you can meet the team, explore what a Researcher at Ofgem does and get the top tips for your application. This is a free to attend event with a Q&A section for you to ask any questions you may have.

Book your spot today, meeting links will be shared on the morning of the event: (Use the "Apply for this Job" box below)./2105769

Lead the development and delivery of robust, value for money programmes of research and analysis.

Support the wider Consumer Insight & Behavioural Science team to ensure our work achieves maximum impact, working internally and externally to promote the evidence and analysis.

Advocate for the consumer voice ensuring senior decision makers have access to high quality, timely insights, analysis and briefings on consumers.

• Lead on the design, development, commissioning and delivery of high quality, inclusive quantitative research (or qualitative/mixed methods) with households and businesses, ensuring they meet policy needs and deliver timely, robust insights that have a tangible impact on policy decisions.
• Delivery of rapid insights, drawing on both internal and external evidence sources, to ensure that support decision and policy making under tight deadlines. By providing quick turnaround findings, you will help Ofgem remain responsive to emerging consumer and market issues.
• Champion and embed the consumer voice and unique insights around consumers and their behaviour into Ofgem’s decisions, working effectively with other analytical disciplines to triangulate evidence from different sources and generate a holistic narrative around consumers.
• Work effectively with policy colleagues within Ofgem to bring in the consumer voice, identify evidence gaps and ensure evidence is interpreted correctly and has a tangible impact on decision making.
• Conduct ad hoc research and analysis on areas of emerging priority and secondary analysis of external evidence and data to build our evidence base on consumers.
• Ensure effective quality assurance at all stages of the research process eg…