Equipment & Technical Services Director

The role of Equipment & Technical Services Director will be responsible for the strategy and execution of the equipment and technical service business unit. This role will be commercially led with a strong process orientation. The role will have accountability for sales growth and profitability.

The role is focused on improving the profitability of the equipment & technical service business, while increasing sales revenue and improving customer experience. Building commercial customer relationships, especially with DSO’s and institutional customers will be crucial to developing a deep understanding of their developing needs and solutions our company needs to provide to ensure future success in this sector. This will include new product development, testing of the market and working with marketing to bring to market.

On the technical service business, this role will work closely with the service team to develop our services in this area, they will be responsible for the growth and quality assurance, as well new go to market strategies and ideas.

This role will also work closely with SOE, Biohorizons, Medi Holdings and Optident to deliver innovative solutions to our customers.

The candidate must be able to demonstrate strong leadership skills around, building a high performing team.

• Graduate calibre ideally in Business Studies related subjects, MBA preferred but not essential
• Sales and commercial skills
• Marketing and GTM experience
• A minimum of 2 years' experience in a similar role
• Strategic planner with the ability to execute in timeframe.
• Strong written English and well-developed commercial skills
• Strong influencing and negotiation skills
• Strong demonstratable leadership skills
• Team player
• Ability to build sustainable relationships with clients (internal and external)
• Ability to work under pressure, prioritizing to meet deadlines, managing busy workload and multi-tasking
• Always available to listen to TSMs both within the team and the wider business
• Presentable and conscientious
• Experience of managing financial accounts

• Drive profitable sales growth across the equipment & technical service business to achieve or exceed sales and operating income targets, as well as take responsibility for the Equipment & Service P&L.
• Establish and maintain effective relationships with major customers, key decision-makers and other stakeholders, to exchange information and views and to ensure that we are providing the appropriate range and quality of services.
• Led the equipment marketing executive to develop key marketing strategies to ensure HSD is at the forefront of customers minds when choosing equipment and service.
• Proactively seek and drive new business opportunities, generate leads, and close sales
• Work collaboratively with the rest of the HS business leaders & teams to ensure communication of key strategies, providing detailed information to the rest of the group to support delivery of key initiatives as required.
• Lead our Challenger strategy and ensure it is integrated throughout the equipment business.
• Be able to report and present to the executive team, our strategic plan, key measurements and competitor analysis.
• Develop the short- and long-range plan with your teams to present to the Managing Director and monitor progress against these plans to ensure that the company attains its objectives as cost-effectively and efficiently as possible.
• Manage key suppliers’ relationships to ensure HSD are working effectively and efficiently to maximise profit/ superior contract terms, while ensuring value for the customer. These include our finance supplier and preferred manufacturers.
• Play a key role in the success of our dental conventions / seminars.
• Execute regular sales & operations meetings & updates to the sales and internal teams, that focus on sales excellence, achieving sales growth and new initiatives.
• Be an ambassador for Henry Schein Dental in the community, by developing and maintaining professional relationships.
• Identify and develop new revenue streams, while evaluating current streams and their profitability.
• Drive our NPS each year to improve customer focus and satisfaction.
• Inspire TSMS to always go that extra mile to deliver the Henry Schein Dental equipment and service vision
• Present monthly business reviews to Managing Director, with key TSMs in the business

• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures.
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

• Achieve sales revenue and operating income targets
• Achieves KPIs set around business objectives
• Leading a high performance team
• NPS improvement – voice of…