Director of Operations

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Operations Director

Location: Bridgend

Job Type: Full Time / Permanent

Working Hours: Monday to Friday - 8am to 6pm (8.5 hour day / 42.5 hours in between these times)

Who are we

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

When you join Flotek Group you join our “Purple Army” and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a “Wow!”

The role

As Operations Director you will be responsible for the overall leadership, performance and operational success of Flotek Group.

You will be expected to come up with an operational strategy as we continue to scale the business, which will include setting clear objectives and KPIs across the teams.

The role will also include implementing the wider Boards’ strategy and to provide leadership to the senior management team ensuring that business objectives align with opportunities, financial goals, and operational efficiency.

Additionally, the Operations Director will lead and coordinate all operational functions to ensure reliable, safe, and efficient delivery of managed services. This role oversees day-to-day operations across technical service, project management, the operations team which looks after fleet management, health & safety, facilities/building maintenance, and people and culture. It’s pivotal for this role to be directly involved in driving performance, compliance, and client satisfaction across all of these teams whilst focusing on enabling scalable growth.

As Operations Director, you will champion a culture of data-driven decision making, root-cause analysis and continual service improvement across all teams and foster a culture of accountability, collaboration and continuous learning across our multi-site teams, aligned to Flotek’s values and customer focus.

Responsibilities

Operations

• Overall responsibility for the operations and projects departments.
• Be the point of escalation should the need arise.
• Ensure effective collaboration across Service Desk, Engineering, Projects, and Sales.
• Workforce planning – working with the department heads to understand recruitment drivers and needs.
• Business process improvement and continuous seeking ways to improve quality and efficiencies – in particular supporting our evolution into an AI-enabled MSP
• 121’s and coaching – working with the operational and service heads to ensure their business objectives are being met. Providing coaching, guidance and assistance where necessary.

Systems & Processes

• Continuously look at operational efficiencies and look at ways to continuously improve workflows, processes and systems – making increased use of existing tools and evaluating new tools to enhance our service and internal processes
• Facilitate working parties to look at our model of “simplify, standardise, automate and amplify”
• Implement and continue operational standards such as ISO
  9001, ISO
  14001 and ISO
  27001
• Responsible for change management of our internal CRM/PSA, and implementing/training impacted teams

Integrations & Reporting

• Drive, manage and coordinate integration tasks from acquired businesses - facilitating systems and process integration into the group post-acquisition and liaising with all stakeholders.
• Drive structured reporting functions across the group - Power BI reports – scoping new reports, working with department managers on best ways to display information, working with the developer to create the reports, testing reports to support our objective to have ‘Beautiful Data’ integrated across our business.
• Provide…