Senior User Research Manager

We’re open to hiring across seniority levels, so please do apply if you feel this role is a good fit for your experience.

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

We are currently a team of more than 20 individual contributors, who are embedded into collectives i.e Core Banking, Business Banking etc, working cross functionally with Product Design, Product Management and Engineering teams. Our research organisation is led by Katherine Vaughan, our Director of User Research.

• Managing a team of user researchers across 1-3 “collectives” (these are product verticals like Payments or Wealth)
• Working closely with your collective leadership to shape our product strategies and ensure the teams are solving the right customer problems in the right ways
• Scaling the impact research has on our strategies across the organisation.
• Increasing visibility of key research insights and making sure action is taken as a result
• Working in partnership with the Director of Research to make sure everyone in the research team is working on the highest impact areas, and individuals have autonomy to make those decisions where possible.
• Understanding your direct reports well, so you can place them where they fit, for impact, growth and happiness.
• Developing sustainable ways of nurturing all talent within the Research team.
• Leading forums that allow the whole research team to feed into decisions and shape the team.
• Working with Research Operations and the Research Director to scale team systems and processes as we grow.
• Continually raising the standard of research through timely feedback, and improved processes and rituals.
• Hiring brilliant, diverse User Researchers, and ensuring a smooth onboarding process for them.
• Making sure the team has an active presence in the external community and is appealing to a diverse set of hiring prospects.
• Work within 1-3 critical business areas to develop and deliver a product strategy, including building a deep understanding of customer needs and market opportunities, and how we’ll differentiate ourselves and grow.
• Providing support for around 5-10 direct reports, through clear development goals, timely updates and feedback, and regular 1:1s.
• Collaborate with and influence key stakeholders across the organisation, including the wider product teams, company leadership, marketing, compliance, legal, regulatory affairs and more to get alignment and support for the strategy
• Work closely with design, product, marketing data and engineering leadership in your areas to set the right conditions for the teams to do their best work and problem solve our key customer needs
• Shaping development practices, like progression frameworks, across the wider team.
• Taking an active role in our Design Leadership team, alongside our Chief Design Officer, Research Director, Design Directors, and Senior Design Managers.
• Continually educating everyone at Monzo, including senior stakeholders, on what research can and can’t be used for.

• You have experience working as a User Researcher in a high growth product or technology organisation
• You enjoy bringing momentum to projects, unblocking progress and focusing on achieving the most exciting outcomes (not the fanciest outputs)
• You care about the quality of the product that sits in our users’ hands, and the overall experience they have with Monzo
• You’ve worked collaboratively with other disciplines like Data, Product and Design
• You’re an experienced coach, mentor and leader of seasoned User Researchers with at least 5 years experience
• You’re happiest when the people in your teams feel supported, are growing, and can work effectively
• You have an approachable and supportive leadership…