Senior Delivery Manager

Digital Health and Care Wales (DHCW) playsa vital role in delivering digital solutions that support patient care across NHS Wales. We are seeking an experienced Senior Delivery Manager to leadand support the Primary Care Operational Team driving service delivery and managing change across a wide range of stakeholders.

Thisisakey leadership role focused onembedding Agile ways of working across theteam, ensuring continuousimprovementand delivering high-quality outcomes that enhance patient access, streamline GP workflows, and improve integration acrossprimaryhealthcareservices

As a Senior Delivery Manager, you will play a central role in ensuring that product is successfully delivered on time, within scope and in line with strategic objectives. You will manage the Primary Care Operational Team, working closely with stakeholders across NHS Wales, suppliers, and internal teams to drive progress, overcome delivery challenges and embed agile ways of working to deliver continuous improvement and quality outcomes.

This post is fixed term for 27 months due to - meet the needs of the service

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this.

In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Lead the planning, coordination, and delivery of complex digital product delivery within Primary Care.

Champion and embed new ways of working, driving Agile practices and fostering a culture of collaboration and continuous improvement.

Manage project timelines, risks, and dependencies to ensure successful outcomesandmaintaindelivery confidence.

Engage with stakeholders at all levels,building strong relationships andensuringclearand transparentcommunication.

Provide leadership and support toProduct

Deliveryteams, ensuring adherence to governance,compliance and best practice.

Monitor and report on progress,providingaccurateupdates and escalating issues where necessarytomaintainmomentum and resolve challenges promptly.

Able to work with a high degree of autonomy and make informed decisions confidentially, balancing priorities and managing risks effectively

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

• Experience of Agile and Lean Practices
• Experience of supporting multi-disciplinary teams in the delivery of digital products and services
• oKnowledge of NHS Wales or the Health sector.

• Prior experience in a delivery management role, supporting multi-disciplinary teams in the delivery of digital products and services, throughout the product life cycle.
• Experience of coaching teams to apply a user centred focus and to deliver to service standards.
• Aware of the collaborative approach consisting of agile practices, processes, and procedures designed to facilitate rapid IT service and product delivery.
• Commercial and financial management experience to oversee budgets and commercial contracts

• Initiative skills to be proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).
• Flexibility skills to take account of new information or changed circumstances and/or business requirements and modifying response to a problem or situation accordingly.
• Analytical Thinking skills to acquire a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/tool to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
• Welsh Language…