Project Manager, Program ​/ Project Manager, Operations Manager

Join to apply for the Project Manager role at Hafod

Location:

St Hilary Court / Hybrid

Salary: £42,000 per annum

Contract Type:
Permanent

At Hafod, we’re committed to delivering exceptional services that make a real difference to our customers and colleagues. Our Business Improvement Team plays a key role in driving innovation, efficiency, and transformational change across the organisation.

We’re looking for a Project Manager to join our Business Improvement Team. Reporting to the Business Improvement Manager, you’ll lead and support the delivery of transformational change and improvement projects that underpin enhanced service delivery, growth, and efficiency. This is an exciting opportunity to influence how Hafod works, champion innovation, and implement best practice in project delivery.

Please read our Recruitment pack here to gain further insights into the role

• Lead and manage improvement projects that support Hafod’s strategic mission and objectives.
• Document and scope business change proposals, translating them into clear statements of work with measurable outcomes.
• Identify areas for improvement and feed into continuous improvement and transformation initiatives.
• Apply suitable project methodologies and adopt test‑and‑learn techniques for process improvements.
• Act as an advocate for business change, supporting the adoption of new ways of working and innovative technology.
• Produce and manage key project documentation including briefs, plans, risk logs, and highlight reports.
• Engage with stakeholders across the organisation to inspire service change and deliver improved customer and colleague experiences.
• Facilitate workshops, steering groups, and walkthroughs to gather requirements and achieve stakeholder sign‑off.

• Proven experience in project management, ideally within a business improvement or transformation environment.
• Strong understanding of project methodologies (e.g., Agile, PRINCE2) and change management principles.
• Excellent communication and stakeholder engagement skills.
• Ability to work collaboratively across multiple service areas and influence positive change.
• Highly organised, proactive, and passionate about driving innovation and continuous improvement.

• Salary of £42,000 per annum
• 28 days annual leave plus bank holidays – increasing with length of service (adjusted for 9‑day fortnight working pattern)
• 8% pension contributions
• Join a socially conscious not‑for‑profit organisation
• Employee assistance programme and well‑being resources available 24/7
• A range of shopping and activity discounts and cashback options
• We are a family friendly organisation
• Develop with the support of our L&D Team

We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.

Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework.

If you would like any more information about the role, please contact the Resourcing team at

If you are interested in applying for this role, please click 'Apply' and you will be diverted to our recruitment platform.

Closing date: Friday 16th January 2025

Interview date: 29th January or 3rd February 2026

If successful for this role a DBS check will be required.

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.

• Mid‑Senior level

• Full‑time

• Project Management, Information Technology, and Strategy/Planning
• Industry: Housing and Community Development;
  Civic and Social Organizations